Automation Anywhere (AA) Review

Increased productivity and efficiency by reducing our setup time

What is our primary use case?

We are trying to automate a few of the processes that we did manually. Product setup is an important aspect, as we are using bots to do the setup for us. We used to do the setup manually about three to four months back. 

How has it helped my organization?

We used to set up 150 to 250 products in a week. That has come down to a day. 

I initiate the bot, then I go home. So, it's working 24 hours. I am restricted to working nine hours. Time is something that we are saving. We are becoming more efficient and our partners are happy. They can send us workloads. Then, we can just kick it off, go home, and by the time we are back, it is done. I send an e-mail saying, "Whatever you've sent over is done." 

Efficiency is something that has increased a lot. Productivity has increased a lot too.

What is most valuable?

Object cloning is one of the main features that are using. We are very happy with it. as It has enabled us to capture a lot of things on screen and use them. 

What needs improvement?

We want it to work with more APIs. It needs to integrate with multiple APIs. That would be something that I would like going forward.

Currently, it does not work that well with legacy tools.

It is a bit wonky with HTML when I'm working with it. There are times when it's not able to detect the technology that we are using. I don't know whether it's an Automation Anywhere issue or an internal issue. I want it to work smoothly with more technologies.

What do I think about the stability of the solution?

Our tool is a bit slow, as it's a legacy tool. Automation Anywhere is having a some issues when running back. This is one of the things that we are not happy with. We need to upgrade our systems for Automation Anywhere to work better.

What do I think about the scalability of the solution?

As of now, we have it limited to one process. However, we can scale the solution. It can cascade onto multiple processes, so that is a positive note for scalability.

We are just in the initial phases. I personally have created about three to four bots. 

How are customer service and technical support?

We have not contacted the technical support because we have not had issues.

My manager works our customer success manager.

Which solution did I use previously and why did I switch?

Automation Anywhere is our first introduction to automation. I'm pretty happy with it. I did ask people who had come from Automation Anywhere about UiPath to get a clear idea about it. I think UX is one of the strongest points for Automation Anywhere which can attract competence to your workbench and work. That's what we have been told. 

What was our ROI?

I still need to experiment a lot with it. Whatever I've done so far. it's been at an 80 to 85 percent success rate.

Which other solutions did I evaluate?

I've not had the chance to work with UiPath.

What other advice do I have?

We want to do more Automation Anywhere certifications and learn more about them. We did not get that information from our account team, which could be improved.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
More Automation Anywhere (AA) reviews from users
...who work at a Computer Software Company
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