What is our primary use case?
We use this solution for automating our business processes that make up our daily operations.
We have a set of steps that we follow for each of our processes. We devise inputs for these steps and then prepare them for automation. The automation then completes and publishes the results.
How has it helped my organization?
The automation that we have run on a daily basis helps us by saving a lot of time.
We have a process where we sell products, and using this solution means that we don't need to dedicate somebody to get this work done. Once we get the input file and prepare it, we run the automation. It completes overnight, and the next morning the results are available.
What is most valuable?
The most valuable feature of this solution is its ease of use. It has drag-and-drop features, which makes it very fast for us to gather the required data.
What needs improvement?
I would like to be able to look at the steps that are completed as a process is running.
It would be helpful if we could start running a process from a particular step.
In the drag-and-drop interface, it would be helpful to have interactive hints, or notes, about what is happening and what the different choices are. This would make it easier to learn.
What do I think about the stability of the solution?
With respect to stability, we haven't had any issues from what we have heard.
What do I think about the scalability of the solution?
The scalability of this solution is really high. You don't think of it as a process, but rather, part of a process. Once you automate the individual parts, you tie everything together.
How are customer service and technical support?
We have not used technical support for this solution.
How was the initial setup?
We had different people come in and set up the process for us, initially. After that, I started putting in the automation myself, and it is becoming faster and pretty easy for me.
What other advice do I have?
For anybody who is implementing this solution, I recommend they get help from Automation Anywhere to help understand the best way to do their automation. This will help with the development of the bots. This is what we did, and we now have a framework for building the rest of our processes.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.