Automation Anywhere (AA) Review

Saves us man-hours, headcount, and processing time

What is our primary use case?

Being a bank, we have a lot of processes which we have automated. I am a Project Manager for HR functions. The majority of my processes are in terms of income and skills processing. Those are all automated.

How has it helped my organization?

We were one of the few to start up this journey with Automation Anywhere. Interestingly, the majority of our processes were determined to be boring. People did not find them to be very interesting. Those processes have been automated. Being a bank, we have some sensitive processes which we cannot automate. Those processes have been given to human intellectuals. Otherwise, the majority of our processes are automated.

It has boosted our processing time by seven times. Typically, something that has taken eight to 10 minutes now can be done in two to three minutes. So, we have seen some value-add there. 

Resources are being processed earlier and involved in a different type of a governing kind of role. This sort of builds a layer for them to move and scale up. The solution is fast and easy to deploy. Our use cases lasts for two to three sprints and we can churn out solutions very fast.

What is most valuable?

We do not have a server type of an environment. We use a desktop version of Automation Anywhere which is easily customizable and quickly built-in. We do not have to go through major security iOS applications, etc. These are all enterprise applications that we have onboarded. Each of our functions take their responsibility of building their bot and deploying it. 

It is fast and reliable. 

What needs improvement?

Older versions of Automation Anywhere required specific skill sets to use it. It is no longer like that.

The version A2019 GUI allows you to drop and drop.

For how long have I used the solution?

We started our journey in 2013 or 2014.

What do I think about the stability of the solution?

As far as version 10.1 is concerned, we have been using it for the last two years. It is okay. As an organization, we look forward to next version. However, being a bank, we have certain processes that we have to follow. We are happy with the version that we are using and haven't experience downtime.

What do I think about the scalability of the solution?

We have been looking at processes which can easily transition into a large scale environment, where you can have cloud or hybrid model. However, being a bank, some of our processes are critical and we would like to hold those on-premise. This limits us with our usage of Automation Anywhere.

How are customer service and technical support?

The support that we receive from Automation Anywhere is really good.

We have specific customer success managers as a platinum partner. We have support extended to us when we have any type of concerns and issues. 

How was the initial setup?

The initial setup was very straightforward. It didn't really affect our processes at any levels, which really helped. The process was fast and easy.

The support team kept our team calm.

What about the implementation team?

We have an in-house Automation Anywhere team who supports us.

What was our ROI?

It saves us man-hours, headcount, and processing time.

We have automated the equivalent headcount of 500 FTEs since we started. Those people haven't been laid off. They are just doing different types of work activities.

Which other solutions did I evaluate?

We did not evaluate other vendors beside Automation Anywhere. 

Automation Anywhere was a pioneer in the market at the time that we were evaluating vendors. It was a good match.

What other advice do I have?

Explore the new version A2019 that is coming out. It is user-friendly and can be onboarded quickly.

I would love to use the next version A2019 that is coming out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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