What is our primary use case?
We are an Automation Anywhere partner and we use it in the finance domain, in areas like B2B or B2C, etc. We also use it in HR and other domains for our clients. We have used it for vendor-invoice processing and recruitment. Those are our two major use cases as of now.
How has it helped my organization?
We have automated the recruitment and onboarding process for one of our clients. In that scenario, it has saved a lot of time. A process that used to take seven to ten days has now been reduced to half an hour. It has created a lot of efficiency.
It has also helped in terms of security because of all the off-boarding processes that we have automated. If an employee leaves, all his security access, email IDs, etc., are disabled on that same day. That person no longer has access to work on the company's domain.
What is most valuable?
IQ Bot is one of the most valuable features because it helps in processing different formats from different vendors.
What needs improvement?
As of now, it's only available on Windows machines. I would love if it were to also be available for Mac machines. That is something which is lacking as of now.
A cloud version was also missing, but now, with the new A2019 version, that's coming.
When I compare Automation Anywhere with the competition, some of the competitors have ready-made, off-the-shelf modules. For example, UiPath integrates with Windows AD. That is missing as of now in Automation Anywhere. If that became available it would also be great.
What do I think about the stability of the solution?
Stability-wise, it's a fine product. We haven't faced any major challenges up until now.
What do I think about the scalability of the solution?
Scalability is also great. You automate one process and replicate it again and again.
For example, one of our clients has global operations. What we automated in one country, we were able to implement around the globe. We were also able to just keep on adding on new virtual machines in a given location, to have more and more processes automated.
It's easy to scale.
How are customer service and technical support?
Technical support is great. We have raised multiple queries over time and the results have been really good. The responses have been really good and fast. The feedback I have heard is that they get back to us same-day or, if not, the next day.
If you previously used a different solution, which one did you use and why did you switch?
We had a good due-diligence process before we finalized. We compared different aspects like security, reliability, and compliance. AA scored high on the compliance front, so that's why we went with it.
How was the initial setup?
The initial setup is straightforward. I don't see any complexity involved.
What was our ROI?
We have seen ROI in areas I mentioned earlier like time savings. We have seen good results.
What's my experience with pricing, setup cost, and licensing?
The product starts at $10,000 and then it's up to you regarding how much you can consume. Comparatively speaking, the costs are higher for Automation Anywhere.
What other advice do I have?
It's a good product. Compared to the competition, you can do multiple processes with one license. So there are a lot of savings in terms of license costs. It's easy to use and has good, UI-based interaction. It's easy to deploy as well. Clients can also train their own staff to do easy implementations, so they can save costs there as well.
I would rate Automation Anywhere at eight out of ten. There is always scope for improvement. There are a few ready-made things that they need to incorporate.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.