What is our primary use case?
Primary use case of Automation Anywhere is financial accounting reporting use cases.
We use unattended bots for all the financial reporting. We have also done some use cases in master data management (MDM). These are the things that we did early last year.
For the next year, we will be primarily focused on cognitive automation. We've already started with IQ Bot exploration. We will be looking into the new version of IQ Bot.
How has it helped my organization?
We released ERP, improving our workload balancing. For example, for each of our employees, we have release almost 400 hours of critical repeated efforts.
What is most valuable?
Automation Anywhere is very good for rapid development. It has all the capabilities in terms of giving a stable automation framework. It has very cool technical capabilities, like MetaBots, dev controls, and object cloning.
What needs improvement?
We encountered issues during the upgrade of the framework. We were using the older framework of version 10.3.5. When we were upgrading, we were having a few issues in terms of getting the proper hardware and software prerequisites. For some things, like getting the controls of some of the application's tools, we were getting Automation Anywhere's help.
The operation happened both in hardware and software. There was some amount of friction in terms of technical and hardware operations. In terms handling capturing the controls, that's where we used the help of tech support.
We are looking forward to the release of cloud/web automation, which has yet to be released.
We having most of the use cases rely on Automation Anywhere. However, we face some challenges in terms of RPA implementation with Citrix.
What do I think about the stability of the solution?
Whatever use case we have deployed in production, we have found nil in terms of stability issues.
What do I think about the scalability of the solution?
For scalability, we are still working on the bot utilization framework and have created additional frameworks apart from the existing automation framework.
How are customer service and technical support?
Tech support is one of its primary features, far better than the other RPA tools. We have been able to fix some big technical issues that we came across.
How was the initial setup?
Initially, we were having a few challenges in terms of getting the approval from InfoSec since we wanted some Veracode reportt from our CSM. That took some time. Initially, we were having open issues with the older version, in terms of the Veracode code report. These were high-end critical. Eventually, we were able to get the final report after the approval from Infosec. Then, we were able to install all of the software to our Olam framework.
What about the implementation team?
We started with an integrator, then went directly with Automation Anywhere. Our experience was good. They started by helping us work with the software and understand Automation Anywhere's capabilities.
What was our ROI?
We have released at least $400 to $500 a month during our peak period, so we have really seen ROI with the product.
What's my experience with pricing, setup cost, and licensing?
I think it's $5,500 per license.
Which other solutions did I evaluate?
We had some RPA tool implementation strategies. We looked at all the tools and their features. We did a brainstorm session with all the tools and found out the nuances between them. We identified Automation Anywhere as the tool that we should implement in Olam.
We compared Automation Anywhere with UiPath, Blue Prism, OpenSpan, and WorkFushion.
Automation Anywhere is one of the easiest tools that developers can use for development. It takes them only a small amount of time. It has good stability in terms of implementing the automation use cases. We also found Automation Anywhere as a pioneer in terms of RPA implementation.
What other advice do I have?
Automation Anywhere is a pioneer in RPA tools. I would recommend Automation Anywhere. Automation use cases will be rapidly implemented through it. It has a good amount of stability and cool features that can be robustly developed with the help of developers as well as business people.
We are looking forward to using IQ Bot as well as attended automation in the coming year. These are features that are available, but have not used yet. We are trying to do a PoC to start and implement them into our daily use cases.
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