What is our primary use case?
We have multiple uses for this solution. We are from a biopharmaceutical background. We are the global technology center for AstraZeneca Biopharma and AstraZeneca Oncology.
We have many use cases, but one of the primary uses is for all of the business processes. We do the automation, we apply the tool and simplify the work. We currently have more than sixty or seventy bots in place, including in HR and in finance.
As an example, one of the cases we were working on is industry best practices and industry innovators. We reduce the time that scientists spend on manual tasks and put them on more value-added work.
Another example is with adverse effects, where people who take medication can have an adverse reaction. If the customer reports their reactions, it gets automated.
We have several teams and we are not centralized, we have democratized it. We have different sequences; they have their development team, and we manage the Centre of Excellence.
What needs improvement?
The areas that need improvement are the license management, user access permission, user role access management, and technical support.
We have had many challenges in managing the roles through user automation, but we have heard that 2019 has something new, so we will wait and see.
For how long have I used the solution?
We have been using this solution since 2017.
What do I think about the stability of the solution?
The stability of this solution is good.
We have had some challenges since 2017. We have had some progress and improvised the platform. Now it is stable.
We are now hosted in the cloud and all of our data is available. It's reliable and secure.
All of our data is retained in-house only to ensure that we are compliant.
What do I think about the scalability of the solution?
Every year we are improving, and the scalability is there to match. Our platform equally matches our skills.
How are customer service and technical support?
The technical support needs to be improved to provide exclusive support for each customer.
How was the initial setup?
The deployment was easy and straightforward, and the POC was easy to perform.
What about the implementation team?
We had some input from other people during the implementation.
What was our ROI?
Using this solution has brought a lot of return on investment in terms of saving hours or FTEs. We are utilizing them in more constructive areas.
Which other solutions did I evaluate?
We spoke with several vendors. We chose Automation Anywhere because it is user-friendly. The interface is easier to use and the partnership is better.
What other advice do I have?
We allow the developer to train themselves right from the university, and they like several things about the Centre of Excellence person.
For anybody who is researching this solution, I suggest that they try it. It is a good platform to start with. If they were to fix the areas that I have mentioned then it would be a perfect solution.
I would rate this solution a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.