What is our primary use case?
I've been part of multiple bot automations ranging from different sectors from finance to retail to banking over four years during which I have implemented multiple bots.
The primary use case for Automation Anywhere is something related to financial and banking operations. Because the financial and banking operations are something which we do repetitively and need to be done with a lot of time. A perfect use case for RPA is something which is repetitive and has a lot of work. Use cases in the financial and banking sectors are something where we have multiple invoices to process multiple transactions. These two sectors are important sectors as use cases for RPA.
What is most valuable?
There are multiple features which are valuable. One such feature in Automation Anywhere is the object cloning command. Because with the object cloning command, I am able to work with websites and also with Window Operations. I have worked with other tools using this object cloning command. It is easy for a developer to just drag a command and clone whatever features or actions they want.
I also have an option to modify according to my user inputs when using object cloning. There is one command which impresses me in Automation Anywhere that other tools lack. It gives me the image quality that I need.
What needs improvement?
There are a couple of features that I would like AA to improve upon in their next releases. One is the PDF automation. Of course, AA has come up IQ Bot which scans PDF documents. I feel that IQ Bot has not reached its mark. With financial and banking, we have multiple invoices that we have to process in our top use cases. Typically, these invoices come in a PDF file. So, PDF automation is the one automation that we want them to concentrate on.
The second feature which I would like them to concentrate on is the work items concept. AA has come up with this in version 11, but I want them to more like competitors in the market for the next releases.
For how long have I used the solution?
I been associated with Automation Anywhere as a developer four years now.
What do I think about the stability of the solution?
The stability of the process has improved from version 10 to version 11. The version 11 is the current version, and that is what I am working in. So, I have seen good improvements in terms of stability, but I still want some development in terms the stability. We run these bots in multiple environments from staging to development to production. We find usually in the production environment when we run the bots for them to be stable for a week or two. After a week or two, we see some glitches here and there, though the application doesn't change much. This is one feature which I want Automation Anywhere to work on: Increasing stability.
What do I think about the scalability of the solution?
I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors.
How are customer service and technical support?
The technical support is something that I rely on if I have any queries or if I have to work on another alternate approach. I've been working with Automation Anywhere for four years, and during that time, the technical support that AA provides has been very good. They usually resolve the tickets that I raise in 24 hours and have come up with a knowledge base based on previous tickets that other people have raised. They have created something called a knowledge base, where before raising a ticket, I can just go to the knowledge base and see whether people have faced similar issues before and how AA has given a solution. So, in terms of technical support, I feel like AA is doing a pretty good job.
How was the initial setup?
I've seen different versions of Automation Anywhere. They have evolved the setup, so even a newbie who comes to RPA or Automation Anywhere with the setup installation document that they provide, it's straightforward because all the steps are mentioned in the document. I've seen that even a newbie can install Automation Anywhere. So, the document that they provide is top notch for installation.
What was our ROI?
I have personally worked on an insurance use case where there were production teams 24/7. With the bots that we developed, they were able to do the ticketing and production support. There are multiple scenarios where the development of Automation Anywhere has improved cost efficiency and worker efficiency too.
What other advice do I have?
I would rate them an eight (out of 10). Why not a 10? Because I want them to concentrate on the PDF automation and work items. I see these two things as something which have a lot of scope in RPA in the future. If AA comes up with these couple of features, I'm sure it will be a 10 (out of 10) in version 12.