What is our primary use case?
We are using Automation Anywhere for multiple automation processes. There are multiple clients with KPMG who have many automations going on.
In finance and accounting companies, they ask for report generations and record fetching from some data source type of tasks. They want it to be fetched and exported into forms, charts, etc. using automation. The task will happen when triggers are required based on some data sources. It is the data that will be exported and sent over mail. These tasks are mainly focused on organizations.
What is most valuable?
No other competitor has this email trigger, so it saves a lot of time if you automate the process. We don't need to fix a time for a task to run. It gives the feature of on demand execution for any task. Whenever a user wants, it can send a mail and get the task done as soon as possible. That is our main feature, I feel.
What needs improvement?
There are multiple features, like PDF integrations, which are coming up. Task-related features to PDF integrations are coming up nowadays, so people want those executed and improved a lot in Automation Anywhere.
For improvement, I would like to see Automation Anywhere integrating with multiple other technologies. As of now, it is integrating with .NET. When it come to future technologies, I want Automation Anywhere to integrate with Python scripts, and make the execution easier. That will be very helpful, having our cognitive technologies interacting with Automation Anywhere.
What do I think about the stability of the solution?
On the basis of rating, I'll give a 90 percent to the process being stable. The remaining 10 percent is based on the change in the environment. If you change the environment from development to production or some other environment, then there are minor glitches which come into the process. But, that also can be handled a bit easier in Automation Anywhere.
What do I think about the scalability of the solution?
It is very scalable. If we come to the point where we need to increase the number of bots in a process, for different countries or teams, we can add multiple bots and Bot Runners to the process, then we can execute. This gives a lot of scalability to the process.
How are customer service and technical support?
The technical support team was very helpful on on our development. There were many cases where we needed their support and urgency. They gave a lot of support to us. They responded well quickly. That's what is required for our development or developer team, so I'm a bit happy with our technical support team from Automation Anywhere.
How was the initial setup?
It's a bit straightforward. If you go through the user manual of Automation Anywhere, the stuff with automation there is quite easy. A layman or common man, who is new to the Automation Anywhere can install it quickly. So, it's easy.
What was our ROI?
There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.
What other advice do I have?
I'll rate it near an eight (out of 10) for Automation Anywhere. I'm giving this rating because the first thing which can be improved is integrating multiple technologies like Python, which can enable the developer and the process to run in a much better, faster way. The second thing is the automation that is available in Automation Anywhere can be improved. This will help other use cases to run.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.