Automation Anywhere (AA) Review

Easy to run, implement, and deploy

What is our primary use case?

Processes which have a decision making and do not have any required rule-based are considered for automation.

What is most valuable?

All the features that we have different from each other. Most of the time, we go for object cloning and IQ Bot, which will be used in the coming years. That feature, people are looking forward to, as it will help us read and extract data from unstructured formats.

What needs improvement?

Although, IQ Bot has data being extracted from it. It can improve with more features, like handwritten copies that are readable. Anyway, the IQ Bot is coming out in a bit, and I'm sure we will go with it.

What do I think about the stability of the solution?

For most of the cases that we have worked on, the application has been stable. Automating applications has brought a huge change to the automations which we have carried forward.

What do I think about the scalability of the solution?

It depends on the developer and how they have coded it with respect to scalability. However, it has the ability to be scalable.

How are customer service and technical support?

The main point to go for Automation Anywhere is because we have worked with other tools than Automation Anywhere and the support team which Automation Anywhere has takes time to try understanding the issue, then give the feedback. That is something we learn along with the Automation Anywhere guys. I would go for Automation Anywhere because of the support team.

How was the initial setup?

Version 10 that we had was a little complex to set up. However, version 11 is pretty easy.

Which other solutions did I evaluate?

We use multiple tools, but most of the time, it is Automation Anywhere which we go for because of our clients who are looking forward to working with Automation Anywhere. It's sort of easy to use. Also with respect to the client as well as the developers, it gives quick results. With other tools, we need to perform a lot of tasks. This tool is a bit quicker. The ROI also comes into picture.

What other advice do I have?

I have in fact told all my friends and colleagues who are in the RPA domain to work with Automation Anywhere because it's easier to run as well as to implement. Overall, the deployment is easier. I mostly prefer Automation Anywhere over the other RPA tools.

I would rate the product a nine to nine point five (out of ten).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
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