Automation Anywhere (AA) Review

Saves time and FTE benefits by automating manual tasks


What is our primary use case?

We use it to develop bots. 

Use cases: We do Excel operations if we have to download any file from a portal to do any Excel operations. We send these outputs to our business customers. 

Bots are specific for each customer.

How has it helped my organization?

Most of the tasks that our organization used to do were manual. We automated our internal processes so it would give us FTE benefits and work would be done in less time. This also saves us time and FTE benefits.

What is most valuable?

The most valuable feature is the Excel operations because the most repetitive task which we used to do was Excel operations. Automation Anywhere has the Excel commands feature where we can run Excel Macros, which is very valuable. It's saving so much time for us.

What needs improvement?

We have our limitations. We can run only VBScripts and one more thing. If we want to run Python scripts or batch files, we cannot do it. So, if they would add these extra things in there then that would be beneficial.

I have to add in Excel commands because it is a limited feature, as we only have five to six commands. Suppose we have a spreadsheet and we have to get the counts for how many rows were filled, we have to do it through a Macro or VB. We have to write a separate code and call through Automation Anywhere. If they added in this inbuilt feature into Automation Anywhere that would be helpful for us.

What do I think about the stability of the solution?

Stability is pretty good. If we want the code to be stable, then we have to handle it in a particular way. We have to utilize the tool in the best way. An example is if there is a web page, and it gets refreshed every time, then the odd properties will get refreshed. If it is the UI making changes, then the properties will get refreshed. So, we can utilize error handling in the best way and make use of it. Instead of failing, we can make it run, making it more robust.

What do I think about the scalability of the solution?

We have so many use cases. When customers come to us, they'll ask for a very simple use case, they will not know the features of Automation Anywhere and what we can automate. Once they get to know it after we automate one process, they will want more features which they'll ask for. They'll give us more use cases for us to do.

We have done many bigger tasks. If the customers are doing it manually, it will take them 12 to 24 hours. But, if they're doing it through Automation Anywhere, it will done in half an hour to an hour.

How are customer service and technical support?

Automation Anywhere gives quick responses to any request when we used to reach out to them. Then, they will response and work with us to get it fixed. I have multiple experience like that.

How was the initial setup?

I was partially involved, not fully involved, when they were doing the IT Bot setup and migrating to latest version. It went well because the Automation Anywhere team was there. They helped us migrate from the older version to the latest version. Whatever code that we had written in the older version, that needed to be migrated to latest version. With all these things, they helped us out.

What about the implementation team?

Automation Anywhere helped us if our bots should be in their Control Room, if they were migrating or adding extra features. Then, they would take care of it. I don't know much about what would be in the background.

Which other solutions did I evaluate?

They asked me to use Automation Anywhere and I went through studying the others, UiPath and Blue Prism. Automation Anywhere is user-friendly, and if you're automating, then it's good for developers.

What other advice do I have?

I'll give Automation Anywhere an eight (out of 10). They lost two points for the Excel commands. We have so many things to do in Excel, but we have very limited commands for it. We need to use Macros. We also have to know extra coding languages, like VBScripts.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
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