What is our primary use case?
When we started Automation Anywhere, it was a rule-based automation. All the rule-based used cases we could automate. Now, with the upcoming version, it includes AI and Python, so we can go ahead in our roadmap and start automating dynamic used cases too.
How has it helped my organization?
We started on the 10.5 version of Automation Anywhere. The Control Room had some limitations. With version 11, they removed all those limitations. In version 11, we do not have the Python support or AI machine learning support. But, with the A2019 version, we will have the AI machine learning libraries in the support. So, we can easily use those libraries now.
What is most valuable?
The main thing is the simple UI, easy to use commands, and it's very easy to learn compared to other tools in the market.
What needs improvement?
With the upcoming version, they have addressed all the issues of the clients. They have AI and ML. The GUI is good. The cloud has been included. So, it's promising that they have now included these. We have to see how much we can get used to it.
What do I think about the stability of the solution?
Version 10.5 has been the most stable version that we have used. With version 11, we are still getting some updates, so it will take some time for version 11 to get stable.
What do I think about the scalability of the solution?
It is scalable. In version 11, scalability has a limit, but with the upcoming version, it will be scalable because it is on the cloud now.
How are customer service and technical support?
AA has good support. Suppose we have any queries, they are there to help us. They have a support portal where we can raise a request and they will immediately reply on the basis of the priority level that they have set. So, it's very good.
How was the initial setup?
If we go through the client setup, its very easy. But, if we are going through the high availability in the IQ Bot setup, it's a bit complex.
What was our ROI?
We have more than 50 bots in the company. The FTE and ROI are very good. In the future, we have many projects in pipeline that we are about to implement. So, definitely there is a good ROI and FTE savings for us.
What other advice do I have?
I will rate version 10.5 as a nine (out of 10) and version 11 as an eight (out of 10). Let us wait and see about the upcoming version.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.