Automation Anywhere (AA) Review

Reduces number of FTEs required to do a process. Technical support could be much better with their responses.


What is our primary use case?

We generally do stuff to automate websites and SAP that we have in our company.

How has it helped my organization?

It has helped us to save a lot of FTEs for our solutions that we have provided to our companies. Suppose a job which was done by a group of eight to nine people on a daily basis for 24 hours was taking a lot of time, so we created a bot with Automation Anywhere. It was done with a bot working 24/7. It reduced the numbers of guys required to do that process.

What is most valuable?

The cognitive solutions that it provides.

The feature to automate the use case by simply extracting data, putting it into SAP, and automating the data. This is mostly website based, which is pretty easy for us to work on.

What needs improvement?

I would like to see some more with the Excel commands that they have. Also, with the cognitive, that is coming up we need to see what else they have, e.g., some SAP features to enhance the product more.

What do I think about the stability of the solution?

It is moving to a stable version right now. Version 10.5 was more stable and version 11.3 is having some glitches. But, we are moving to a newer version. Let's see what that brings to the table.

How are customer service and technical support?

Technical support could be much better with the responses which we get. Also, guys come to our company and help us whenever we have some big challenges, so it is quite good. However, it could be done in a better way.

How was the initial setup?

Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it. But, the newest version that they are coming out with is web-based so it will be quicker on the cloud. As the CEO said, "Booking an Uber takes more time than downloading Automation Anywhere and even making the first bot."

What was our ROI?

It has provided us ROI.

Which other solutions did I evaluate?

It is a bit close, but I feel UiPath has an edge over Automation Anywhere.

What other advice do I have?

I would rate the product a proud seven (out of 10). It could be improved more. With the newest version, we need to check the product. I am giving it a seven (out of 10) as a developer and because I'm using it daily.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
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