What is our primary use case?
I am leading a team of RPA COE.
I'd like to explain something about the organization. We are a pioneer in mortgage real estate. For more than 20 years, we are serving US based clients and mortgage banks. The main purpose of using the Automation Anywhere is to have something which is more than RPA that is artificial intelligence. We wanted to combine all these skills so our client can get all the benefits. We do not want to train our bot constantly. We want to have something which has a self-learning bot.
This is why we opted for Automation Anywhere and are using IQ Bot. Because we have a machine learning compounded into it, which means by using this tool, our bot is self-learning so we don't need to train again. That was the primary reason.
How has it helped my organization?
RPA serves us as a tool or process that improves the efficiency of any organization. Being part of a BPM, we know we cannot go ahead and have more people all the time for any process. At this stage, we need to do something so we can do two things in parallel:
- We can reduce the costs.
- We can improve the efficiency and accuracy.
This is what we were able to do using RPA.
What is most valuable?
One of the most valuable features is IQ Bot. If you compare Automation Anywhere with any of the other organizations, we may get same type of RPA solution, as there are multiple organizations. But, IQ Bot was one of the primary reasons to choose Automation Anywhere. Using IQ Bot, we can extract more data out from the documents that are unstructured. Therefore, we need to do two things at the same time:
- We need to extract the information from image-based documents
- We need to make sure that the efficiency and accuracy of the extraction is improving with each extraction.
That is a primary feature of IQ Bot and the main reason that we opted for Automation Anywhere.
What needs improvement?
IQ Bot is the primary reason that we are using this. We are the one who started using this sometime back. What I realized is that it is just a product that came to be into existence. There are a lot of things that can be improved with a lot of scope. We are already engage with Automation Anywhere, giving our feedback, so they can improve. For example, they can improve the scope of extractions. IQ Bot does have some limitations. We have received assurances that in future releases this problem will be solved, and we should be able to do more extractions based upon future releases.
What do I think about the stability of the solution?
This is what I mentioned about things that they need to improve. They are working on scalability, but I'm expecting them maybe a faster pace for the thing already in place. They need to improve the extraction and accuracy. It's a sort of a journey that we started with a few fears that may end up with a 100 or 200 fears. These are our expectations from IQ Bot. We are quite hopeful that a future release will solve this problem.
What do I think about the scalability of the solution?
It's a good to some extent. We faced an issue where the IQ Bot was very unstable. There were out days, but it's just good their support team is quite helpful. Whenever we set up new environments, we may face these type of issues. However, these are technical challenges which we might expect from any tool. These are new things for everyone, even for Automation Anywhere.
Initially, we faced stability challenges with the IQ Bot server, but now those are stable as compared to previous versions.
How was the initial setup?
It was quite straightforward, considering that people are able to understand what they need. The need is clear, so it's a pretty straightforward solution.
Which other solutions did I evaluate?
We did not exactly look at another product, but being within the industry prior to this, we used a few different products. The main reason for not choosing the others were they were lacking artificial intelligence and the machine learning component, which has the algorithm within it.
Automation Anywhere has been more sustainable and scalable.
What other advice do I have?
There is still a lot of scope issues. There is always a gap between the customer and what they sell us. So, the customer is never satisfied. I want to give an eight, nine, or 10, but I still have a lot of expectations from Automation Anywhere, so I'll go for a seven (out of ten).
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.