What is our primary use case?
In the digitization space, Automation Anywhere has some of the new bots, which are really good. This is making the invoice digitization as a use case quite helpful. The user interface is very interactive and easy to use. At the same time, for giving results, it looks very impressive. That is the use case that we are working on currently. That is one of the best use cases that I have dealt with from Automation Anywhere.
How has it helped my organization?
I think most of the keystroke level activities that users used to do in probably the last five years is now taken care completely by Automation Anywhere and similar RPA providers. They are now getting into the next segment of AI. I deal personally with a lot of AI tools in my company, which has got a lot of use cases in this industry. I see Automation Anywhere now getting into this particular segment, and it's very good.
What is most valuable?
The Bot Store is something very impressive because it is one place where you find a lot of free bots that you can test and try different bots. At the same time, you have developers who can create different bots and put them into that marketplace so multiple people can use those bots. It is a win-win situation both for the developers, Automation Anywhere, and even the customers.
What needs improvement?
Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.
What do I think about the stability of the solution?
Stability is great from what I hear from the users. As I'm the sales division, I get this feedback from my operations team. Even the technology support that Automation Anywhere provides is very good. At the same time, they have a lot of good B2B services at very low costs which helps in the end-to-end development, deployment, and successful implementations.
What do I think about the scalability of the solution?
Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them. We've not had challenges with scalability, given we provide the right infrastructure.
What other advice do I have?
I would surely rate it as a 10 (out of 10). There are other RPA providers as well in this good range, but I think AA is in the top three. I would rate it ten along with another competitor as well who's doing well for us.
If you are new to automation, do try Automation Anywhere or a similar partner. Once you do that, then there's a lot more in the market to explore, e.g., you have the big players, like IBM Watson. If you're not started anywhere, then I would recommend to start with Automation Anywhere for RPA.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.