What is our primary use case?
When we started using Automation Anywhere, it was the elimination of mundane tasks, to free up employees who were doing repetitive tasks, and to ensure they could do better quality work. So, we started off with the finance department, where we permitted our accounts payable, as in the billing process. Now, we have slowly moved on to other departments, like HR, quality, and projects.
What is most valuable?
Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable.
Initially, once you have set up the solution and the implementation is done, then it doesn't take too long to scale up bots from one to a 100. Other than that, the professional services team (the customer support team and customer service manager) is committed to your success. This is a good sign, as they help us to achieve our business goals.
What needs improvement?
If it is in the cloud, then you have a lot of scope of doing it even faster because you spend a lot of time in installation of virtual machines (VMs) alone. So, they are coming out with that, which is good.
I believe that if there is some functional expertise within the organization, this helps in improving the process timelines even more because our current architects are totally IT-based. If they have some functionalities, that would help in automating processes faster. If we want automate some Automation Anywhere processes, we have to do it from scratch. If they are already there, we can use and scale them, then when can customize them. This is something worth thinking about.
What do I think about the stability of the solution?
As of now, we have not seen any major problems. It's quite a stable product. It's reliable also because we have seen quite good straight-through processing.
What do I think about the scalability of the solution?
We quickly moved from one bot to 15 to 20 bots in about two or three months. I've seen other companies do even better and go to around 500 to 600 bots. So, scalability is something which is pro for Automation Anywhere always.
How are customer service and technical support?
I would break it down to two separate departments:
- The Professional Services, who help us in automating the processes, have been quite phenomenal. The support that has been given, not only automating, but also re-engineering of the processes for the better has been great.
- Technical support is quite proactive. They have bettered their customer support portal. They made it better.
So, we have not faced any issues as of now in this regard.
How was the initial setup?
The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent. Once that was done, it was quite seamless. I think now that they are coming out with a cloud solution, this will help a lot in reducing the implementation duration. It will help future clients get results even sooner.
What other advice do I have?
As it has been a good experience until now. The product is good and helps in solving business problems. Because of the ease of use, I would definitely give it around an eight point five (out of 10). So, eight point five (out of 10) would be my number.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.