What is our primary use case?
We have many clients in financial services. We install, implement, and configure this solution for them. They use this solution to automate financial processes.
We have roughly 100 users, using this solution. We expect to increase the number of users of this solution.
What needs improvement?
There are some monitoring features that could be added. For example, when we have some external dependencies from processes that were run the day before or one week before, these dependencies are always complicated to configure.
Workload Automation should also have better RPA features, too. I think that would definitely improve this solution. Instead of having to have a separate solution for RPA, it would be nice if Workload Automation could handle it, too.
For how long have I used the solution?
I have been using Automic Workload Automation for more than 10 years.
What do I think about the stability of the solution?
Both the stability and the scalability of Automic Workload Automation are great.
How are customer service and technical support?
Usually, we only contact support when we have issues with bugs, etc. I think some users have support for installation and configuration.
Which solution did I use previously and why did I switch?
I have used plenty of automation solutions.
I made the move over to Automic Workload Automation as many other solutions weren't compatible with REST APIs. For me, it was a matter of evolution. The new solutions come with more features, more updated technologies that I can use.
How was the initial setup?
The initial setup, installation, and configuration are very straightforward.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of eight. If they added some additional features for monitoring, I would give it a higher rating.
If you're in need of RPA capabilities, this may not be the solution for you. RPA can be applied for some processes, but not for everything.
Which deployment model are you using for this solution?