What is our primary use case?
Typically we use the product to automate the delivery of the files that we pick up from clients and use for processing. Once processing is over, we use it to deliver results downstream to the client's delivery center.
So far, it has been outstanding. We haven't had any issues with it. It has saved us both money as well improved our overall quality.
How has it helped my organization?
Cost savings, productivity, the overall quality. When we do have an issue, it's typically not the software that we're using.
It's hard for me to say how it improves the way the company works, because I've only been here for about six months. I know that we've come to rely on it as a standard feature, as to how our processes are designed.
What is most valuable?
Doing more with less. It's allowing us to increase our overall volumes of data that we're working with, without actually increasing the overall amount of team that we need to monitor it. Since we can rely on its availability and quality, it has not been an issue.
What needs improvement?
It seems still very technical to get the full features out, which is fine when you're an IT-based company. But once you get to some of the leadership levels, such as myself, you don't have time to go digging into it. It would be nice to have some additional performance features such as reporting, analytics, that kind of stuff.
What do I think about the stability of the solution?
I've not had any issues with the stability, at all. None that I'm aware of.
What do I think about the scalability of the solution?
I don't know about scalability yet.
I do know that because of what seems to be a simple solution, we are looking at Automic and, CA in general, for ways that we can leverage the technology in our other areas.
How is customer service and technical support?
I have not used technical support personally, but my team has used it. We've always found them very helpful.
What other advice do I have?
The most important criteria when selecting a vendor are, overall:
There are a lot of good ideas out there, not a lot of proven ideas, this one seems to have proved itself.
If I were to give advice to a colleague who is looking at similar solutions, I would have them have a general idea of where they see the company now, and where they're hoping that the company can be in the next two to five to seven years. Then, look not just at this one product, but the suite of offerings that they have, in making the selection. It seems to me that if we work with Automic and it works very well, the same reasons why we enjoy that product would also apply broader to the company CA.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 02 2018