What is our primary use case?
We use it for scheduling our batch systems and interfacing with our developers and our test systems.
It has performed very well. We've had the product for a number of years, since 2013, but before that we had another product called AppWorks for a dozen years or so. And then AppWorks was acquired by Automic. We keep moving up.
What is most valuable?
The new release is web-based, so that's a big, big improvement. A lot of our products that we use right now are going to that platform.
It's easy to train other people. A new developer could come in and learn it very quickly.
What needs improvement?
Better escalation process for alert notifications. When there's an error or a problem, the automation part of it could be easily programmed to escalate it up to the developers or whoever is going to work on it. We had to home-grow that within the product because third-party products are so expensive. Having that would be a wonderful improvement.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It's super. It's solid. Never goes down. For me as a user of it, it's solid.
Which solution did I use previously and why did I switch?
We have a lot of legacy systems and we're implementing new systems and applications to take over the old things. We're an insurance company so we have claims, and policies, and AP, and financials, and payroll. Old systems get old, and as we're implementing new systems, AppWorks or Automic now, just fits. It's just the best there is, so, it was a no-brainer.
We had such success with AppWorks. And then we went to this big RFI to figure out what we were going to change to because we didn't want to upgrade AppWorks anymore. But the success that we had with AppWorks - and then when Automic bought it - it was like a no-brainer. We would just go with them.
How was the initial setup?
It was good. We had customer support who came onsite to install it and to train everybody and I was right there. It's mainly a product for our department, and then, as an administrator, we assign everybody, all the users and train them.
What other advice do I have?
The whole thing is just a great product. We're really happy with it.
In terms of selecting a vendor, I'm not the one who does that but they go through a pretty extensive process of looking at the cost, the reputation. I would think it would be a combination of things including reviews. Management takes care of that stuff.
Do your homework. Do your research. The product we have is the best. I don't know what you can afford or how big your company is, and what your needs are. It might not fit into every company, so do your research.