Automic Workload Automation Review

It takes a lot of effort away from our customers. Technical support is slow in response to reports and traces.


What is our primary use case?

We use it for simple job scheduling, mainly for SAP. Two to three parts are for SAP, job scheduling, and smaller and larger workflows. It performs well.

What is most valuable?

Our customers appreciate it mostly because it takes a lot of effort away from them. You can trust the system. If the system works well, the customers are satisfied. 

Most of our issues are related to the system, not the job scheduling, such as, bugs and unexpected downtime of the application or database.

What needs improvement?

Content of file transfers cannot be searched by the system, but has to be done by the user interface. This is not good, as it has been erased often.

What do I think about the stability of the solution?

One of the previous bug fix issues created new bugs, which was not good. 

The main part of it is stable, though.

What do I think about the scalability of the solution?

It is scalable. We can grow it out.

How is customer service and technical support?

We use the technical support often. 

Our recent experience with technical support has not been good, because it took a couple of months to get feedback. Traces and reports were sent, but were not analyzed for at least two months before providing feedback, and they did not give the right traces. This took two months to find out, so that was not too good.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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