What is our primary use case?
The primary use case is automation of our business processes within the bank along with several areas of process automation. We have been using the product for 10 years now and have built it up from scratch. We do a lot of stuff with it, of which, we are mostly satisfied, though there will always be problems with it.
How has it helped my organization?
It enables us to build automation which is flexible in a controlled environment. We have a lot of governance and compliance requirements as a bank that we can fulfill with this product. We can fulfill them because we have an environment where everything is monitored where you have an audit trail of the product and for the executions of the development.
What is most valuable?
We can perform across platform automation with a product, and we are not bound to one architecture or system. We can bind together a lot of systems and ways of integrating systems. That is the most positive effect on our end. It is very flexible to program around your automation.
What needs improvement?
The stability needs improvement.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The stability is not as good as it was in former years. Stability has gone down from version to version, but it is probably due to the product's complexity and transitions in the company. Stability could be better, as it was better in the past.
What do I think about the scalability of the solution?
The scalability is okay, as we are not scaling so much.
How is customer service and technical support?
Technical support is good. They are doing the best that they can, but it is a complex product with difficult requirements from a stability point of view.
How was the initial setup?
The initial setup was 10 years ago, so it was easy at the time. With each upgrade, it will probably have more complexity, but it has been a little hidden because it is a step-by-step process. Though, the complexity is okay with the setup.
What was our ROI?
It is not so easy to give numbers. There are just a lot of things that you cannot do without this product.
Which other solutions did I evaluate?
We evaluated some competitors a decade ago, and Automic (UC4) was the best choice. We look at the product and features. We did tests and an installation of the product, then we decided on Automic.
The other competitors, 10 years ago, were CA and IBM.
What other advice do I have?
Most important criteria when selecting a vendor:
- Product features (i.e., flexibility).
- It must fit the requirements.
- A partner that you can rely on.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jul 10 2018