Automic Workload Automation Review

It is flexible and provides a large scale, but the technical support does not provide us with the answers that we need

What is our primary use case?

In our company, we use it for the following:

  • Scheduling of SAP and ERP jobs.
  • Backing up most of our servers.
  • ITSM and scheduling using the automation agent.
  • Running our non-ERP jobs, or for some other applications. 
  • File transfer and automation services.

How has it helped my organization?

We were using UC4, which was very good. We have had some challenges within the application as it moves forward to the new features. 

For example, our users are used to the flatline of the UC4. When we introduced the AVI, they are not interested nor motivated to use it.

There are some challenges because of the new features and the new change of interfaces. Nevertheless, we use this application to organize our jobs and to integrate the applications within the company. It is useful for report generation and backups.

It is good and efficient in terms of workload.

What is most valuable?

  • File transfer
  • The solution for rocket automation, as a file transfer and its agents.
  • Mostly SAP scripting.
  • Integration with most of the platforms that we have within the company's Windows, Linux, and Unix. Integrating these inside the automation agent for scheduling, backups, file transfer, and SAP jobs.

What needs improvement?

We have a lot of file transfers with Quest. Hopefully, their product management can add this feature since we do the file transfers now with SharePoint.

We want to establish a service where we can be a file transfer expert for everything. We want an automation engine that we can use within our company. We would like to use this particular software to provide file transfer service.

What do I think about the stability of the solution?

It is more stable now. In the previous versions 8 and 10, it is more stable, but with the AVI version 12, it is more complicated and we encounter a lot of problems. We need to install hot pieces and badges every time, so it means downtime for us. This is starting from version 12, which is why we are not happy with it. 

What do I think about the scalability of the solution?

It provides a large scale for us, because it is flexible, in terms of usage. We have done a proof of concept within this application.

How is customer service and technical support?

I think we are known to the technical support. Unfortunately, the technical support does not help much with our problems until you get to the gurus due to the complexity of our problems.

What other advice do I have?

Automation is very powerful. This solution is flexible in terms of platform integration. They need better CA support , because in terms of issues and problem solving, the support is not good. It would be much better if CA had some dedicated support to customers.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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