Automic Workload Automation Review

You can do a lot of customization and build your architecture and hierarchy as you want it


What is our primary use case?

Work Automation is a worldwide product which has a lot of utilities. It can be very helpful for use with customers' data, and it is very quick with utilizations, customizations, etc, so we can meet the customers' needs.

How has it helped my organization?

Customers save a lot of money when they use this product, because of things like the scheduling tool. I know several companies which are not using it. Overall, it seems more expensive, because Workload Automation can save a lot of time and human resources.

It does give our customers a competitive advantage in their space.

What is most valuable?

Its stability.

What needs improvement?

From Workload Automation, which is missing for me personally, is a workload portion. I can see dependencies of the job directly in the graphical view, therefore I would not have to use the search button to search for every object every time that I needed to see if it was a predecessor.  

For the user interface of version 12.1, I cannot find a lot of utilities and objects from previous versions, making me change my habits. This is not good.

What do I think about the stability of the solution?

I am working with Workload Automation for more than ten years, when it was named UC4, then renamed again, etc. We have never had big problems with stability of this product.

The performance is very good. If there are problems, they will be caused by somebody doing something wrong. Usually the product does not have a lot of problems, and we did recognize when the application has failed due to errors.

What do I think about the scalability of the solution?

You can do a lot of customization and build your architecture and hierarchy as you want it.

Since you are able to save resources and costs, you can grow your business.

How is customer service and technical support?

We do not contact support very often. Most answers are in the documentation.

When we install the version 12.0 and 12.1, AVI caused some problems, but after opened a ticket to technical support, they responded quickly with a great answer.

What other advice do I have?

I would recommend to definitely try the product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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