Automic Workload Automation Review

Its flexible and easy to use providing a stable workload automation engine in our SAP area

What is our primary use case?

The primary use case is workload automation in our SAP area. The performance is fine.

How has it helped my organization?

We have seen improvements in time efficiency and cost resources, because we are mainly focused on the SAP area, and its automation in that part. We also have some other complex areas where we help the applications with their processes. Unfortunately, we do not use it in the automation of those parts in the infrastructure, like other companies have talked to here. Therefore, our company is still meant to be for SAP Scheduler, and not given the necessary management attention. 

It helps in the usual business, though it does not help us get in front of our competitors.

What is most valuable?

  • Flexibility
  • Easy to use
  • Stable automation engine
  • We do not have to use a broad variety of agents to connect to different types of systems.

What needs improvement?

  • We would like to have some features with the AWI with the founding technique, which cannot currently be delivered. 
  • We would like some advantages, which we had with the Java UI, with the automation engine.
  • One topic, which we would like, is to be able to have more differentiate in the reorganization of SAP to more precisely view which types of objects and clients would be reorganized and archived. The archive file is not helpful for us. If we write the archive file, we do not use them because in the past the tools were not that satisfying. 
  • Improvements also would be good in the area of performance measurement.The system overview and performance are not being measured because we can't derive any concrete information.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is fine. There are always a few little parts or points with issues, but overall, it is very stable.

What do I think about the scalability of the solution?

It is quite stable in terms of size and requirements. The stable environment does not matter that much. However, the product, with it types of agents, and the sizeable automation engine, seems to be highly scalable.

How are customer service and technical support?

We have been satisfied with the technical consultants. We ordered them for special situations. 

Technical support is different. Sometimes it is fast and very helpful, sometimes it seems to be bureaucratic and slow. It depends on the questions. Over the last few years, we have noticed it worsening. Ten years ago, there was more personal contact. We had the feeling that the support was much more involved in the system and better informed in the topics. Because of the very high speed of growth, there are only a few dozen of people with ten years of experience, which is another problem of size.

Which solution did I use previously and why did I switch?

Initial reason was the projects which from SAP R2 to R3. That was the reason why they looked for a different scheduling system. 

Meanwhile, we are controlling nearly all SAP systems that we have, so it has a three digit number. In this area, no one has any idea of using a different tool for it. The another direction where we hope that we can move into other directions, but without the necessary management, it can't.

How was the initial setup?

The people involved in the initial setup were convinced that they had the right product and absolutely satisfied with the setup in 2001.

Which other solutions did I evaluate?

I know that it was evaluated against other tools in 2000, but I do not know which ones.

What other advice do I have?

Have a look at following:

  • Technical functionality
  • Attitude of the vendor
  • The way that they are in contact with their customers. 
  • Flexibility of the solution.

Most important criteria when selecting vendors: Our company wants to have strong partners. Therefore, they change the direction from selecting specific small companies for a specific question or task to have more global partners for big areas, where they can rely on the necessary knowledge in the company in terms of enough people with this knowledge, not only one specialist, and no one else can take over in the case of any problem, holiday, or leaving the company.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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