Automic Workload Automation Review

The scalability is good. We can scale it however we want.


What is our primary use case?

We use it to automate our business.

While we have had some issues, it is mostly perfect. If it is set up, it is running.

What is most valuable?

It does its job.

What needs improvement?

Token-based authentication: Where we do not have to use a password, and can use tokens for authentication in other systems.

What do I think about the stability of the solution?

Apart from the new UI, it is very stable. The new UI feels unready. It makes your browsers crash.

What do I think about the scalability of the solution?

The scalability is very good. We can scale it however we want. We have seen new add-ons, such as the event machine. There is always something to augment.

You have to improve your systems, but there are no seen limits. 

How is customer service and technical support?

Sometimes, it is a bit hard get through the first level of support to the second level, then to the endpoint of the solution. Overall, it is a bit tricky.

How was the initial setup?

Our migration from a previous system was not easy. However, when we did a new implementation that was easy.

Which other solutions did I evaluate?

I do not remember.

What other advice do I have?

I recommend to try the product. Our competitors mostly use this product too.

Most important criteria when selecting a vendor: Getting things done better.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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