Automic Workload Automation Review

We are able to control and change our processes when necessary

What is our primary use case?

We use Workload Automation to control all our processes and the batch control.

We are working with version 10, and need to upgrade to version 12.2.

How has it helped my organization?

  • The product is clear and very visual. 
  • We receive feedback right at the moment that we need it. 
  • We are able to control and change our processes when necessary.

What is most valuable?

At the moment, we have clear batches to see workflows to control.

In the next version, I do not know what is coming up for us.

What needs improvement?

The workflows should be clearer and more expressive. I need this going forward.

What do I think about the stability of the solution?

We have downtime during every upgrade. In the normal process, it works fine. 

What do I think about the scalability of the solution?

It is scalable.

How is customer service and technical support?

We are now in extended support. We are now in the change process, so we needed extended support.

When we contact support, we can get through to the right person to receive the correct answers.

What was our ROI?

The product has helped save, time, money, and resources. It has given us a competitive advantage in our industry. 

What other advice do I have?

Use the product. Support is good and it works fine.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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