Automic Workload Automation Review

It is an easy product to use, and we use it for end-to-end process automation

Video Review:

How has it helped my organization?

One key point for our selling is our business's dashboarding. It was something very important and we used it at the beginning very much. 

What is most valuable?

It is an easy product to use, and we can use it for end-to-end process automation. We also have the capabilities to do dashboarding, therefore we have an analytics product that can provide other things and value for us.

What needs improvement?

We would like to see more dashboarding into the product, maybe an embedded Java API which we would be able to load on our own objects into the system. We were writing them on our own, but we would like this standardized.

What do I think about the stability of the solution?

The system is a stable product overall. We did something maybe a little bit wrong at the beginning, so we had a little bit of an unstable product. Since we have merged to version 12, it has become a stable system.

What do I think about the scalability of the solution?

It is a very scalable product, not only for Workload Automation, but also for the other products provided by Automic or CA Automic. You can use the baseline, the automation engine, and scale up what you need.

How are customer service and technical support?

Technical support is excellent from our past experiences with Automic. At the moment, we are facing a few issues with the merge of CA and Automic. We hope these will be resolved soon.

Which solution did I use previously and why did I switch?

Our old solution was not able to deliver a real end-to-end automation. It was embedded in SAP. An excellent product for SAP so far, but it is not able to be scalable for the end-to-end. 

This was the reason why we did research at our company to do an end-to-end product assessment. In the end, the decision was to made to go with Automic.

How was the initial setup?

During our PoC, I was the guy who was implementing and installing the product. I thought with the help of a consultant that it was an easy installation. 

Which other solutions did I evaluate?

On the shortlist, when we purchased the product, we had CA, Stonebranch, BMC Control-M, Automic, and our current vendor in mind. A few of them were kicked out during the first session because they were not able to deliver everything. In the end, we had BMC and Automic.

What other advice do I have?

I would like to rate it as an eight out of 10, because there is room for improvement, and I would like to see this from Automic. They should continue to work on the product to improve the product.

If my peers are looking for a real end-to-end solution, not only some siloed solution, they should go for Automic because it is an easy product to use. It is easy to install. I can recommend this product to other customers.

Most important criteria when selecting a vendor: The partnership between a vendor and customer is very important. You should have a good account manager in place who is dealing with the customer. This is something very important for us. Customer service and support are also important. 

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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