Automic Workload Automation Review

The solution helped us fix issues and optimize them. We now run with zero errors.


What is our primary use case?

We want to automate our processes. Before, we used to execute more than more than 250 jobs manually, along with a number of things related to backups, and putting files on FTP. 

How has it helped my organization?

Previously, in IT Operations, this function was used to induct resources. It's a type of training platform for them to understand operations as an entry point. We used to take four to six months to train a resource. After the implementation of Automic, it hardly takes a month to develop a resource.

Most of the monotonous types of jobs have been automated. We have been able to train our resources very quickly, so we can put their focus on high value things. Also, it has created a knowledge base, which has helped us to pinpoint problems. After a month, we found out that seven out of ten times, there was a specific problem. So, we fixed these issues, optimized them, and now, we have a situation where we are running with zero errors.

What is most valuable?

The best thing about the product is its agility. 

It is a complete solution: people, process, and technology.

What needs improvement?

CA needs to add a few more products in this suite, because right now they have automation, DR switching, and the third one is relief management. They could add change and release management.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It's pretty stable. After implementation, there hasn't been a single event where we shifted our jobs for the day from automated to manual.

What do I think about the scalability of the solution?

We haven't seen any issues related to scalability.

How is customer service and technical support?

The tech support trained our resources to be self-sufficient.

Which solutions did we use previously?

Automic has been a Greenfield project. We were the first implementation and a number of banks went with this solution after us.

How was the initial setup?

The implementation was not straightforward, though it is not that complex. During installation, some database elective issues popped up. These took some time to fix, but after some back and forth communication, these issues were resolved.

What about the implementation team?

A few things were out-of-the-box. However, during the implementation, a number of things popped up which required coding, implementation, or electrical work, and the Automic team was able to fix these very quickly. 

The implementation people were very good, along with the experience. They know their job. They know the product. They understood the requirements very well. It took three to four months time to rollout this project into production.

What's my experience with pricing, setup cost, and licensing?

This is a support system for us, not our core business, so we purchased this product inexpensively. Later on, we came to a very good deal, but it took us three years to finalize.

We recently purchased the whole suite. 

What other advice do I have?

Anything that can be automated, should be automated. The world is changing and new things are coming out a daily basis. These things take away your day-to-day spend, give you ample time to look forward, and streamline your workflow.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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