What is most valuable?
We're able to monitor a complex workload, easily see where we're at in our batch flows, and take care of problems before they become bigger issues.
We had a stuck file-watcher we weren't aware of, and then because of alerting, instead of missing an SLA, we were able to reach out and get the file in time to still make our batch commitments.
How has it helped my organization?
I think just having visibility into it; our managers can see what's going on too. It's not just a single technician that's a bottleneck trying to find out where we are.
So the visibility into the workflow, and ease of use to be able to schedule.
What needs improvement?
The main push is the web UI, to be able to give it to our business users. They don't want to have to log in to a mainframe to use the product.
If we can get iDASH into ESP that would help. I know this request is the fourth... We're "in the hole," we're not even on deck. So it's going to come out to DEs, then it will come to us. That would be a big improvement, an option that we'd like to see.
What do I think about the scalability of the solution?
No issues at all. In fact, that's actually one of the, I would say, competitive advantages of this product, the scalability and its ability to do the throughput we would need without having any delays.
We've scaled with it as far as we can grow. I've been talking to other companies that are much larger. I'm confident it could scale. If we had a tenfold growth, we'd still be okay.
How are customer service and technical support?
I have not used tech support. Other people in my area have. They seem easy to work with. You get the documentation to them; they get back to you in a couple days with what they've found.
Which solution did I use previously and why did I switch?
Yes, CA Scheduler, at that time. I think they were dropping support for CA Scheduler.
Which other solutions did I evaluate?
At that time I wasn't high enough up. By the time it rolled out I was happy with how I was able to get up to speed in the product, and support what I needed to support. But I was not involved in evaluating other products.
What other advice do I have?
When choosing to work with a vendor, the most important criteria I look for are
- a long-term relationship
- a partnership
- willing to grow
- willing to listen to feedback
- that they'll help us do our job.
I've worked with CA Workload Automation so I'm happy. I would say they're a nine out of 10 because I don't know anyone else. It's all relative. They could be a 10. I'm happy with them. I don't have any complaints. They're responsive.
Make sure you partner with them. Get buy-in from your business units before implementing. I think that's one of the biggest keys to success. If you don't feel comfortable let them explain their product. Get the buy-in first, then move forward so you don't have the resentment of, "Hey, you're forcing this product on us."
It's been great.