What is our primary use case?
We use it for SAP job submission in our total environment.
So far, performance has been excellent. It's been 100 percent satisfactory. We had a couple glitches in the beginning, during initial setup, but we've worked out everything, it's 100 percent satisfactory.
What is most valuable?
The actual scheduling of our jobs has helped us tremendously. Before it was all done manually, and we've totally automated the whole functionality, so there's no longer a case where somebody didn't run something. It's 100 percent reliable.
How has it helped my organization?
It cuts down on time, where actual people have to sit down and do things. We no longer have that issue, where we would have to bring in multiple people, or even hire multiple people, to come in to run certain jobs. Now, all we have to do is schedule it and it runs just fine.
What needs improvement?
More benefits with the agent upgrades, and that's about it. Other than that we have no complaints with it. It's been awesome.
What do I think about the stability of the solution?
So far, the stability has been great. We do have a couple minor issues with some of the agents, as far as release is concerned, but other than that it's a very stable product.
What do I think about the scalability of the solution?
In terms of scalability, right now we're a new customer so we haven't scaled it up to other applications yet, but we are planning to. We've opened it up for our Windows environment and they are enjoying it right now. That's a very small group, for right now, but we plan on adding close to 15,000 servers to it. So it's going to benefit us a lot.
How are customer service and technical support?
Yes, we have used tech support, and they are very helpful. Response time is awesome. Usually when we call them, we get a response back with an hour.
Which solution did I use previously and why did I switch?
Our old product that we had with SAP was more of a manual process, but our company is going to more automation-based products. That was our main need, to get rid of the manual labor and, instead, just use the automated process.
How was the initial setup?
I was involved in the initial set up.
The way that it was brought to us, in our initial setup, we had a lot of initial questions and they replied, "Well, set it up the way you want it."
It was kind of confusing from an end-user support aspect, asking them what are the best practices. They didn't say what the best practices were. So we had to come up with the best practices. That was the only downfall.
Which other solutions did I evaluate?
There were three other vendors involved, which didn't meet our full needs because we're cross-platform. We have Windows, IBM iSeries, Oracle, SQL, all that. And this product tends to fit in more with all of our products, based on just one platform alone.
What other advice do I have?
When we are selecting a vendor, what's important to us are
- support, that's number one
which all seem to be reasonably well in hand right now.
I gave it an eight out of 10 because of the support and the product; it is very easy to learn. It's pretty straightforward.
We actually were just advising colleagues who asked us about this product. We said it is very easy to use, it's multi-platform based; those were the main reasons, I would think. They actually ended up buying the product as well, with our recommendation.