What is our primary use case?
CA 7 Edition supplies our mainframe scheduling workflow. Automation.
It's performed well over the years. Obviously we've had CA 7 Edition for decades. It just performs its job day in, day out. Very little of having to remediate any issues with 7. Obviously there are issues with jobs eventually, but those are always developer issues, with how they've coded their JCL. But, otherwise it performs well and executes as scheduled.
What is most valuable?
- Delivering on the execution of the jobs
- Zero downtime
All the above are definitely important.
How has it helped my organization?
Day to day it actually allows the developers to execute their critical processes for the business, running the business. I can see that expanding in the future.
What needs improvement?
It's hard to tell what needs to be improved. That's kind of why I'm here at the CA World conference, to see what options are out there that may help our developers fulfill their needs in the future. I'm trying to get a feel for what other tool sets may be available to help them do their jobs better.
I can see the analysis piece and the web client being critical parts, going into the future. Especially with the aging population, the baby boomers going out. We're very top heavy at this point within the company. As those people age out and retire, they're taking a lot of business knowledge with them.
What do I think about the stability of the solution?
Stability is very good. Like I said before, very little remediation needed, close to zero. We probably have two or three tickets with CA in a year.
What do I think about the scalability of the solution?
Obviously, scalability is dependent on the mainframe MIPS. If you need more to run the jobs, once it's running jobs, it's out of CA 7's control. We haven't any performance issues, any time recently, of it not being able to get jobs into the cues.
How is customer service and technical support?
Customer service with CA 7 has been very good. They've helped us through several upgrades, with tickets around those. Whenever we've had issues, they've been able to point out where to look to see what potentially is affecting 7 itself.
What other advice do I have?
For us, when considering vendors, a lot of it's going to depend on their
- ability to service and respond to customers needs
- long term durability, are they going to be there a year from now, two years from now, 20 years from now?
Vendors go out of business. You don't want to be in a situation where you're forced into doing a product migration to something else.
Make sure you know what the requirements of your business are, and whether it's going to meet the needs of those that are going to be using and depending on the product.