What is our primary use case?
We use it for visibility into remote sites. We use it to fix misconfigurations that come up, investigate network issues or network slowdowns, and alert us if devices go down.
In terms of deployment, it is pretty much all cloud-based. There is an agent that you put on a server for your site.
How has it helped my organization?
We have been able to see potential misconfigurations across the network where things like STP are not set up properly.
It has helped us to deal with issues proactively. When disk space is low on endpoints or servers, we have set up alerts to preemptively reach out to people so that we can take care of it before it becomes a bigger issue. We are able to let users know that we need to upgrade the storage on servers or endpoints.
The automation of network mapping has allowed us more time to focus on things that we deem necessary. It has enabled our junior network specialist to resolve issues directly and freed up senior-level team members to perform higher-value tasks.
I am sure it has decreased our mean time to resolution, but it is something that I need to reconfirm with our local system administrators.
It automatically updates our network topology. It has also simplified our operations and saved the time of our staff members to a limited degree. Our structure is a little bit different from most companies, so I can't describe the full impact, but it has been helpful for the visibility that it provides into local networks.
What is most valuable?
The visibility that it provides is probably the most valuable feature because we need to know what our sites look like. Understanding what our sites look like and knowing about what kind of network gear or network equipment these sites are running is very important for us. Previously, we didn't have visibility into everything.
Its network discovery capabilities are excellent. It is able to automatically scan subnets as long as they're reachable from the host machine. After you have installed it, you can choose which subnets you want to scan to build your network. It will automatically build a topographic map of the network, which is good to understand the structure of each of these networks. It does this in a fairly quick response time and with ease of use and ease of access.
Alerting is a great feature. We have been able to set up alerts for devices to preemptively reach out to users and let them know that we need to upgrade the storage on servers or endpoints.
It is very easy to use and deploy. You can easily configure network monitoring on the sites.
What needs improvement?
They can definitely build more alerts. Firewalls can be more integrated to provide more information, and there can be better integration with Meraki.
It also needs ports for stack switches. Getting into the Office 365 realm would also be a good thing for them.
For how long have I used the solution?
I have been using Auvik for about eight months.
What do I think about the stability of the solution?
It is rock-solid in terms of stability. We have not had any downtime. It hasn't gone down on us. Maintenance windows are scheduled appropriately, and notifications are sent out in advance.
What do I think about the scalability of the solution?
It is very scalable. It is currently being used in 15 to 20 different networks. Across global sites, we probably monitor more than 1,000 devices.
How are customer service and technical support?
I haven't really had to use their technical support. We've just taken help from our onboarding success manager.
Which solution did I use previously and why did I switch?
We needed something that was easy to deploy and gave us visibility. We also needed something that we could standardize across the sites.
How was the initial setup?
It is certainly easy enough to deploy. Our strategy was to work with each site for a couple of hours to install the agents and have the credentials in place in Auvik. We repeated this for every company that we had, and it took us about two months to deploy it to more than 20 organizations.
What about the implementation team?
In its deployment, 10 to 15 system administrators were involved. Auvik has an onboarding specialist, and this specialist was the only person whose help we required. Their specialist was top-notch, professional, and caring, and our experience was great.
It is a cloud-based solution, so we don't have to do any maintenance.
What was our ROI?
We have seen our return on investment in terms of visibility and standardizing of platforms. Auvik has enabled us to standardize our platforms. We have replaced all of our other local network monitors with a single platform. I don't know if it has really saved us in licensing costs. It is not cheap, but it has allowed us to consolidate all our other platforms.
Taking into account Auvik's setup time, automated network mapping, and documentation,
it has a pretty good time to value.
What's my experience with pricing, setup cost, and licensing?
Its pricing is a little on the high end. There are no costs in addition to the standard licensing fees.
It is more expensive than other solutions, but their per-device model is very fair. Anything other than the networking gear is monitored by Auvik at no charge.
Which other solutions did I evaluate?
We evaluated LogicMonitor. LogicMonitor has a much wider breadth in what it can do and monitor. It is also much more configurable than Auvik, but Auvik is easier to roll out in a quicker timeframe. Auvik also wins with the autodiscovery and mapping features.
What other advice do I have?
It is definitely for larger networks, and the ease of deployment is where Auvik shines.
It provides automated out-of-the-box device configuration backups, but we do not use this feature. We are also not using as many TrafficInsights features as we would like to use. We are planning to use more, but at this time, we do not utilize many TrafficInsights features.
I would rate Auvik an eight out of ten.
Which deployment model are you using for this solution?