Auvik Review

Started providing value right away by immediately sending out alerts

What is our primary use case?

We use Auvik to monitor two different domains and to review any trouble that might come up. It's opened our eyes to some problems that we've had on the network and now we're working to fix those.

How has it helped my organization?

One of the things we noticed is that our wifi access points were throwing a bunch of errors. So we're in the process to replace those access points.

It is also very good at notifying you if the network goes down, and then it'll tell you if it's cleared or if it's come back up. 

Auvik started providing value right away. The APs immediately started sending alerts. It's really important that the wireless network works properly over at that location. Looking at the alerts, it's got big problems, and it's just because of old devices.

What is most valuable?

The alerts that it sends out are the most valuable aspect of this solution. The maps are okay. The interface is okay, but the alerts are what I really like.

Auvik is easy to use. The first thing you see when you open it up is a map of the United States or wherever you are, and it shows the locations of all of your network endpoints. For discovery, you set credentials and manage the credentials and it tells you when it needs a new credential. So you just click the "Manage Credentials" button and it takes you to the right spot. You enter in a new credential and then it starts looking closer at the device. It can give you all kinds of information from inside the device's log. We use it for CIS logs and we use it for just regular logging. The CIS log was something I was looking for in the other products, just so we have a place for the CIS logs to congregate so we can look them up.

The menu on the left-hand side is very straightforward and clear. If you want to see it, just log on to a certain endpoint, bring up that endpoint, click CIS log on the left-hand side, and you'll see the CIS log.

It's easy to navigate. Everything is intuitive and easily accessible.

The network discovery capability is very good. Last week we refreshed one of our locations, and while an employee was out there refreshing the location or replacing devices, I could sit and watch Auvik find the new device and start mapping it. It automatically updates our network topology.

There's only one other team member and he doesn't use it. So it's just me that uses it. And I use it to make sure that there are no loops in the network or the network is not configured wrong. Every once in a while, the map will do something funny and we'll have to try to figure out what it did. You are better off if you physically document the ports that things are plugged into and then put those into Auvik, which is not hard. You just click on the connection line and go ahead and edit it.

We never would have known that the access points were a problem until Auvik came along. The location that has the bad access points was running slow and we could not figure out why without Auvik. The network was basically configured wrong. Something was plugged in and created the loop. Within hours, we could have somebody go onsite to fix it.

We use the TrafficInsights feature a little. It shows us network bandwidth usage without the need for expensive inline traffic decryption. The part that's important to me is the application breakdown. It breaks down the applications that are running and taking up bandwidth. It lists all the applications that are taking up bandwidth.

What needs improvement?

The map would be the first thing I would like to see improved because sometimes the maps get really odd-looking and the automated placement of things on the map, devices on the map is sometimes not right. In fact, I was just looking at the map and something got moved. I'm sure it didn't get moved, it's just that Auvik realized it was supposed to go somewhere else. So the map could be better if there was a little bit of manual manipulation that you could do.

Everything else is pretty simple and straightforward and easy to use.

For how long have I used the solution?

I have been using Auvik for six months.

What do I think about the stability of the solution?

It's always been stable for me and available. They do have scheduled downtime, but that's usually in the middle of the night and it's usually pretty quick.

What do I think about the scalability of the solution?

We have a small network. We do have two domains, which a lot of things don't work well with as far as network tools, but Auvik works great. It just picks out both networks and we go from there. 

We're monitoring 575 devices with Auvik. We've maxed out on our network. We might add other devices.

It requires zero maintenance from our side. 

How are customer service and technical support?

I've used support once or twice and they were efficient, quick, and solved the problem. I don't remember what the problem was, but they were quick and efficient about it.

How was the initial setup?

The initial setup was very easy. We use VMware, so we set up the connectors that we needed and Auvik just started working. It started going through the network and building maps at each location. It was very simple. The setup took a few hours to a day.

What was our ROI?

It's too soon to have seen ROI, but I'm sure we will.

What's my experience with pricing, setup cost, and licensing?

The value is there. It's not that expensive per device and it's licensed per device. Unlike some of the other tools that I use, it's not really expensive. It's a good value for the price.

Out of those 575 devices, 49 of them are billable. The non-billable devices are workstations and printers.

What other advice do I have?

Everything just worked. The important thing is to set up your devices properly so that there are passwords and ports that Auvik can use so that it can get in, get the configuration, and also flag any alerts.

I would rate Auvik an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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