What is our primary use case?
I have access to Auvik as the system administrator to use it to view my network and manage the various pieces of it.
I needed a solution like Auvik because I wanted real-time network mapping. At the time, we were using Visio diagrams, which are obviously very hard to keep updated. And so to have something that is running the cloud in real-time on what our network looks like was something I really was interested in.
How has it helped my organization?
When I have my backups run nightly, Auvik is able to tell me specifically which ports on the switches are being utilized. I'm able to label that so when I see traffic on my network at 10:00 AM, 10:00 PM, or in the middle of the night, I know it's regular traffic and not something that could possibly be an issue.
It helps to put out fires before people or end-users even know there is a problem because of how things work with notifications and everything. Through alerts and automation, we are able to resolve before a lot of people are aware of an issue.
What is most valuable?
The most valuable feature is that it maps out of the network. It is very helpful to see an actual visual representation of how our network is connected. The traffic insights dashboard is also valuable so that we can see the breakdown of the traffic over our network.
Auvik is very easy to use. The URL or the page is very intuitive and very easy to navigate.
The network discovery capabilities are very good. After I put new devices on the network and I want to see them within 20 minutes or so, it picks it up. It's very good.
Auvik automatically updates our network topology. This has shortened our operations. Our network is more organized and it allows ease of finding issues or finding the path of the network that the traffic is taking. It takes a lot less time to figure that out.
It decreased our mean time to resolution. The particular piece of it usually takes me a while, so it saves around 20%.
The traffic insights feature shows us our network bandwidth usage without the need for expensive inline traffic decryption. It's very important to us. Knowing exactly what's going on, what traffic is flowing over my network is very much an important thing for me to know. We know that policies and procedures are being followed. And so we know that nobody is doing anything that they shouldn't be doing on a company network.
The traffic insights feature helped to show where our system is experiencing performance issues. We are able to see by looking at the daily reports that we run where we're slow or what pieces of equipment have a slower connection than others.
I was able to tweak a few of that so that's increased it by around 20%.
What needs improvement?
I don't really have any points of improvement. The few times I've had to call their customer service or use their customer service, they've been pretty prompt and I've been able to get issues resolved pretty much with one phone call. So I don't have any issues there.
For how long have I used the solution?
I have been using Auvik for around one year.
What do I think about the stability of the solution?
Everything's always been available. The maintenance windows have always been adequately advertised beforehand, so I haven't had any issue with availability.
What do I think about the scalability of the solution?
It's very scalable. With the way they have it set up as you need it on the managed devices, scalability happens very quickly. You can add endpoints as needed.
I'm a small shop so we have between 150-200 endpoints. We don't have any substantial plans to increase usage at this time.
How are customer service and technical support?
Every time I've had to call them with questions or issues I've been able to resolve everything with one phone call. I've never really had long hold times or anything like that. I'm very happy with their support.
Which solution did I use previously and why did I switch?
The ease of use is definitely higher with Auvik as well as the price points, which is why we went with Auvik. A lot of the other solutions we looked at were much more expensive.
How was the initial setup?
The initial setup was very straightforward working with our Auvik tech. We walked straight through it. I think it got done fairly quickly and fairly easily. We had it up in less than one day.
It requires no maintenance. With me not having to manage it, it's something that's always available. So the fact that I don't have to take my time away to manage it, is always a bonus.
The time savings that the setup has saved us comes out to around $2,500 per year.
What was our ROI?
With the troubleshoot time being lessened, we were able to get a pretty decent ROI.
When taking into account Auvik's setup time and automated network mapping and documentation, if I were to compare setting up a map, how we did it previously with Visio, that would take at least a few days of my time versus having it done automatically for me with Auvik. I'm not quite sure how that equates to dollars and cents. But it's at least three or four days of work that's not needed to be done.
What's my experience with pricing, setup cost, and licensing?
Pricing makes sense. I know they do it by managed device. Compared to everything else that we saw out there, they were very competitive with how they ran things. I think what they charge and everything makes sense.
There are no costs in addition to standard licensing.
Which other solutions did I evaluate?
The only difference between Auvik and the other solutions that stick out is that a lot of the more expensive ones have more AI built into them to allow better troubleshooting of network issues. Auvik doesn't seem to have that, but I'm sure that for the price, you get something very good. Auvik has less AI than what's readily available. I'd like for Auvik to incorporate more AI. I'm definitely a fan of more AI being integrated.
What other advice do I have?
Keeping in touch with our original Auvik rep has helped. He's been my main point of contact when it comes to anything else I've needed with Auvik because obviously, they know. Instead of going through the standard support stuff, actually having somebody to email and contact has always been beneficial.
I would rate Auvik a nine out of ten. AI implementation would make it a perfect ten.
Which deployment model are you using for this solution?