Avada Software Infrared360 Review

Great tool and superb customer service.


  • We were really impressed with Avada’s sensible approach, and how Infrared360 was architected.
  • There was an incredibly low overhead standing IR360 up. It was so easy. Even easier with the standalone version.
  • The implementation was simple and easy. Installing the standalone version was even easier, and upgrades are the easiest.
  • We found logically segmenting visibility for each line of business streamlines management of middleware and the myriad of applications.
  • IR360 removed bottlenecks
  • Failures and missed SLA’s have been avoided
  • We've reduced operational cost
  • We've reduced maintenance cost
  • Proactively resolve issues and prevent problems
  • With the same people, they could accomplish more
  • Users picked up really quickly. Very little training required
  • Superb customer service and support. Communication is excellent
  • We now need less intervention from Admin side
  • Infrared360 is reliable, provided additional functionality and great flexibility
  • We've provided granular access control to our Development team
  • We were able to use IR360 to run our internal scripts
  • With IR360 we can create tiered alerts and push them out in a number or ways, including automate actions
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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