Avaya BCM Review

Provides our VoIP services, giving us more control over our communications network


What is our primary use case?

Our primary use case for this solution is as a Banking Voice Communications network.

How has it helped my organization?

It provides flawless communications among bank employees.

What is most valuable?

The most valuable feature is VoIP because it gave us the technological independence required at the time.

What needs improvement?

This solution needs better mobile support, with free apps integration for Voice Communication.

For how long have I used the solution?

I have been using this solution for more than ten years.
Disclosure: My company has a business relationship with this vendor other than being a customer: I worked at the vendor's partner, responsible for the overall solution design and deployment.
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