AvePoint Cloud Backup Review

User-friendly, knowledgeable technical support, and the email backup features work well


What is our primary use case?

We use this product to backup the Office 365 tenant. This includes SharePoint, OneDrive, Exchange, Teams, etc.

What is most valuable?

The most valuable features are the email backup and the SharePoint backup.

We can restore data that is based on a search, which normally satisfies our requirements.

The interface is pretty user-friendly and if you get stuck, the technical support is really well-versed on the product.

What needs improvement?

It is not a traditional restore process and it is somewhat limited in what we can do. We need to know specifically what data we need to restore, or a timestamp. If someone comes up to us and asks for the last six months of somebody's email then we can't do that.

With respect to the reports, I would like to enhance the reports on what was backed up and added. To have it show you the amount of growth in the ecosystem, of the sectors of Exchange, SharePoint, and OneDrive would be useful.

For how long have I used the solution?

We have been using AvePoint Cloud Backup for just more than a year and a half. We are part of the MSP program.

What do I think about the scalability of the solution?

There are five in our organization who are using this solution.

How are customer service and technical support?

Technical support is excellent.

How was the initial setup?

The initial setup is somewhat straightforward, although I don't like how the licensing works. You can't buy direct from AvePoint and then the licensing gets weird.

It is really quick to deploy and can be completed in a couple of hours.

What about the implementation team?

The deployment was all done in-house.

What's my experience with pricing, setup cost, and licensing?

This product costs more upfront but in the end, it's cheaper than the competitors once you back everything up.

I don't like how the licensing works because you purchase the license from a third-party and then you get the product.

I am not sure, but I believe that the cost is $7 USD per user.

Which other solutions did I evaluate?

We evaluated other solutions before choosing this solution.

What other advice do I have?

Overall, this is a good product and I can recommend it to others.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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