Axway AMPLIFY API Management Review

Gives us quick engagement but is expensive


What is our primary use case?

We use it as a transport mechanism. 

What is most valuable?

I don't believe the Salesforce has been fully utilized yet. It gives us quick engagement.

What needs improvement?

It would be great if they have an asset report. It's hard to get support for that. 

For how long have I used the solution?

I have been using Axway for two to three years. 

What do I think about the stability of the solution?

We faced some complications with the environment during the setup. That's an issue we've experienced before. The support is in Malaysia so it's hard for us to get support or understanding. The biggest challenge is always the correct time zone.

How are customer service and technical support?

Our partners offer us support. 

Which solution did I use previously and why did I switch?

Before Axway, we are using RPG, which is more on the Cloud and open-source engagement. Management decided to want to go for one price set. Axway is a good product according to Gartner which is why we started to adopt it. 

How was the initial setup?

The initial setup was complex. We deployed through our partners. They helped us to set it up properly. 

What's my experience with pricing, setup cost, and licensing?

I would classify it as being expensive. 

What other advice do I have?

You should have an understanding of the capability of the API. MuleSoft has a very straightforward and good framework that allows the customer to follow through. They understand how we can create and maximize capability in many ways. With Axway, if you start to use and understand it, then you are able to enhance it. However, that needs time to develop. It also takes a lot of time to actually bring it up to the principal site.

I would rate Axway a seven out of ten. Not a ten because of the pricing and technical support.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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