What is our primary use case?
Typically, we have applications deployed within the office network that we need to make accessible to our staff outside of the bank. Some of them are also our clients, but mainly, this is for people working in the region.
So without having to put them behind firewalls, what we opted to do is publish them to the proxy. This means that they can then come in via a secure port and begin to access the resources as if they were internally and securely within the network.
What is most valuable?
The most valuable feature is the ability to set up conditional access, where you can enforce users to connect using multifactor authentication. This is one of the things that we are using it for. It means that users who are accessing the applications remotely are authentic.
What needs improvement?
Technical support could be faster.
For how long have I used the solution?
I have been using this product for three years.
What do I think about the stability of the solution?
This solution is stable and we plan to increase our usage.
What do I think about the scalability of the solution?
It is a scalable product. It can be deployed in a highly available manner, where you have to have two or three connectors. We have approximately 7,000 users.
How are customer service and technical support?
We are satisfied with the technical support from Microsoft, although it could be faster.
Which solution did I use previously and why did I switch?
This product is part of our enterprise license and we did not previously use a different one.
How was the initial setup?
This is a cloud service, so the initial setup is straightforward. It is not complex.
For each request, it does not take very long.
What about the implementation team?
We deployed this product ourselves.
No staff is required for maintenance.
What's my experience with pricing, setup cost, and licensing?
This product is sold as part of the enterprise package and our licensing fees are paid on a yearly basis. You can get it as an add-on and it's not expensive.
Which other solutions did I evaluate?
I have not evaluated other solutions, which makes it difficult to tell what additional features I would like to see in the future. It is sufficient and adequate for our current use case.
What other advice do I have?
In our current use case, there is nothing that is lacking. This is definitely a product that I can recommend for other users.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?