What is our primary use case?
Currently, I have Many Azure VMs for clients, and We are doing the backup, disaster recovery, and tactical replication for all of them.
We install the backup stack for our clients. We explain the situation and have our technical team complete the installation for the clients.
With set up managed retention using the backup policy. We do retention, and we do security.
The level of security is high on it.
Most of our clients used to have Mac storage in all of their offices, such as NAS (network-attached storage) by 20, or 30 terabytes. We have informed our clients, rather than keep their storage on-premises and risking it getting damaged with no disaster recovery, it would be better to synchronize it and move it to the cloud. Some of the clients will keep it on the cloud while some others have to keep it on-premises and on the cloud at the same time for direct synchronization.
The backup is configured as replication or synchronized between both of them.
When we install for the client, they have a full solution. All of their computers are connected to a single sign-on with Office 365. They all have a domain on the Microsoft cloud. Included with this we add Azure, all of their HR software, ERP, and accounting on the cloud. The add-on backup to the environment will be with Microsoft.
What is most valuable?
One of the most valuable features is security and connectivity to the data.
The hardware is nice. We configure the hardware and can choose anywhere from two cores to 56 cores.
We configure the machines the way we want.
What needs improvement?
We are using two different types of technology. Side to side and tier to side. Recently, we sent an email regarding this issue. Maybe they could improve the fees. The cost is a bit high.
If we had 100 users, and we are using the backup on servers, it would be helpful if the user could know the level of synchronization that he has done. It can only be done by administrative forces. As an example, if I am the administrator and I have users getting data online, I can see what is happening. However, for the user, if they are experiencing some kind of failure with their data, they do not receive any notification and do not know. It will work, but it will need a lot of customization.
We would like to see some kind of notification given to the user that a file was not synchronized properly or what may have happened. What we are doing now is through a third party system where they will notify us if a file is not synchronized properly inside of his computer.
For how long have I used the solution?
We have been using this solution since 2016, so it's been almost four years.
We are now using the latest version.
What do I think about the stability of the solution?
The solution is stable.
With our clients, there is a 95% success rate, for the remaining 5%, sometimes it's a problem with the network or a problem with the files.
If we give them a server and storage they need to choose a security method if they want to protect their data. They need to add more to be available inside their servers. If a client hasn't chosen protection for his data and his data has malware or any virus, it is not under our umbrella, they must choose their security methods. For most of our clients, we provide security for them.
What do I think about the scalability of the solution?
This solution is scalable and it's easy. It's like you are using your computer folder. We will be mapping. We would map the file to the server. It's like a new folder, a C, D, E, or F. New storage inside the servers will be created.
One of the clients that we have now has 50 terabytes of storage. We have created another server on a cloud backup for these 50 terabytes. They have 100 users that are using this backup through file sharing.
How are customer service and technical support?
We always get direct support. I am supported well.
How was the initial setup?
You need someone with experience to complete the initial setup. If you bring in an engineer or a computer science person who doesn't have experience in Microsoft then he cannot do it. They might be able to install the Windows Operating Systems and Active Directory but they won't be able to connect to the VM online on the cloud. They need some experience. If someone trains them, they can get it in one day or maybe two.
In my experience, each installation with us can take 18 days if the client requests an on-premises deployment. If they need just a server to create a backup, we will create a virtual machine online, which will take one or two days.
It will take time for an on-premises installation because we will install the server locally. This includes the operating system, the links, and connecting them to the server and then to the cloud. It will work online or offline. This will take 15 to 18 days.
Again, to backup online, for the server and Active Directory, it will be one day to complete.
What about the implementation team?
We are using a file-shared backup; one for on-premise and one on the private cloud.
What was our ROI?
Our clients are seeing that it is cost-effective.
What's my experience with pricing, setup cost, and licensing?
The fees are a bit expensive. When clients see improvements and see a product out of the box, clients will not look at the price, but the price could be lower.
Support payment works by the level of partnership and the number of shares.
As a gold partner, we have more than 50 hours of support per year and this is more than enough. With the 50 hours, I get a one hour call. If I have a problem and I call, they have one hour to call me, and I have unlimited calls if I need them to call me after 24 hours or the next day.
As gold partners, we generate the licenses for our clients and we pay monthly. Our clients pay annually or make two payments per year.
What other advice do I have?
Before doing a backup or getting any cloud solutions, you must first check the environment and the systems. Most companies will have computers in a workgroup. Each must have its own domain and Active Directory.
You will have to do the know-how technologies inside the company for the basic configuration. Then they can choose and start. You know longer have to use storage that will stay inside the office because anyone can unplug it and take it with them.
With a cloud solution, you can specify which MAC address, user, environment, or region can get the data from the server.
I have been using Microsoft for 16 years. I am very familiar with all of the Microsoft technology.
Now they have the cloud, Microsoft Office 365 and Microsoft Azure, so we transfer and we have been awarded the digital technology transformation three times.
We are a cybersecurity company that cares about security for our clients.
As a gold partner and CSP partner, we have our portal. If a client needs 100 Azure servers then I can create them directly for him, without having to contact Microsoft or anyone. I can create them and the charges will come to me monthly. Also, I can choose the mode of payment, be it monthly or annually. There is also the rebate and the cashback that will come with yearly or monthly billing.
I don't see any problems with Azure. It gives our clients peace of mind. Data is important.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?