Azure Backup Review

Provides secure and reliable disaster recovery, but the technical support need improvement

What is our primary use case?

We use Azure Backup as part of our disaster recovery solution. If there is a problem in the entire building then we can restore our data from over the cloud.

How has it helped my organization?

Azure Backup is very good for our clients that need to back up data securely and reliably.

What is most valuable?

Azure Backup is good because it is entirely cloud-based, which means that you can be 99.9% sure that your backup is safe. This is the reason that I suggest its use for companies that need to back up critical data.

What needs improvement?

The compression ratio of the backup data should be improved. Compared to our on-premises solution, the compression of Azure Backup is not as good. For example, if I am backing up up 100 GB of data then it should be compressed by at least 70%. Instead, it is being compressed by 30% to 35%. Because of this, the utilization of resources in terms of cloud storage is increasing. Given that the cost of cloud-based storage is not cheap, this is an area that is in need of improvement.

The interface should be more user-friendly.

The Azure team in Microsoft technical support needs to improve.

More guidelines and information about use-cases should be available for reference online.

For how long have I used the solution?

We have been using Azure Backup for almost two years.

What do I think about the stability of the solution?

The day-to-day usage of this solution is quite normal.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and technical support?

I am generally satisfied with the technical support, although I would only rate them a six and a half out of ten. From what I have seen, the engineers are not well versed in all of the possible backup scenarios. The knowledge that they have is limited.

For example, in my two years of experience, I think that I was able to better troubleshoot some of the issues better than they were. My intention is not to berate them but I think that they should be more knowledgable about the product.

Level two and three seem to have enough knowledge, although it still takes a significant amount of time.

Which solution did I use previously and why did I switch?

We use Azure Backup in conjunction with Veeam. Veeam is responsible for our on-premises backup that includes data and file systems. It also put a copy of our data onto the cloud.

We have a hybrid solution because the bandwidth in my country is quite expensive and if we have to do a restore, it is better to have an on-premises capability for that.

How was the initial setup?

The initial setup was not as straightforward as I expected. I was facing certain challenges and I was deeply in contact with the Azure team from Microsoft technical support. It took quite some time for them to resolve my issues. My case was escalated to level three support and to reach that level, it took 10 to 14 working days.

It takes very serious research or good troubleshooting skills to eliminate some of the complex problems that can occur.

In total, it took us about a month to deploy.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution because of the requirements for cloud-based storage. We are paying about $100,000 USD per year, just for a couple of servers.

What other advice do I have?

My advice to anybody who is considering this solution is that if you can afford it, then I would highly recommend it because the service provides very good value.

The software is very capable but the information available for support is limited.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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