What is our primary use case?
We primarily sell the solution to our clients. We also have our own solution. We do cost reporting including budgets and budget alerts and unused services like SQL databases, ABMs, managed disk, Cosmos DB, service plan and usage, and the detailing of all of that.
What is most valuable?
We don't actually use the Azure Cost Management features. We have our own capabilities. We put our own technology on top of Azure as Azure doesn't deliver a really good cost optimization, so our customers come to us to enhance what they're potentially doing inside their Azure platform.
We do AWS and Azure. We do it all automatically to identify cost remediation or optimization targets and then put into automation or policy automation to continue to remediate based on tagging, subscriptions, service type, and a whole bunch of other things.
What needs improvement?
The policy-based remediation is probably the biggest area where Azure is lacking and that's why we sell a lot of our technology to our customers.
We don't really use the Azure tools that much. We look at the underlying services themselves. I don't really go into the Azure console and therefore I don't know about specific missing features. It's actually quite good as a solution. It's actually pretty reasonable. However, it just doesn't have the automation that's required at scale.
For how long have I used the solution?
We've been in business since 2013, therefore, we've been using the solution for about seven years.
What do I think about the stability of the solution?
We need more automation. Otherwise, our clients can't do what they need to do, and, in that sense, the solution doesn't really work for our purposes.
What do I think about the scalability of the solution?
Scalability isn't a problem per se, however, it comes back to the policy-based stuff. A lot of our customers can't use a manual interface to do what needs to be done. They need automation to do it. The solution in general lacks that capability. Therefore, it doesn't make sense to scale.
How are customer service and technical support?
We don't really contact technical support as we have our own platforms that handle things. We don't require their assistance.
What other advice do I have?
We're a cloud management company. I run sales, so I am not using the solution to any great technical extent.
We have a technical relationship with Azure. We're very integrated with Azure. Not just from a Cost Management perspective, but also from orchestrated Azure services. We're an extra service delivery platform. We actually hook into Azure, Alibaba, GCP, AWS, OpenStack, Nutanix, VMware. We're hooked into 27 different public cloud providers and private hypervisor solutions.
The solution is a SaaS-based product.
We run our own platform. We basically have a SaaS service. We connect into Azure subscriptions or Azure EA or CSP, and the customer will then provide us with credentials, and then we would basically automate all of the customer mediation across Azure. We would identify approximate remediation times as suggested across many different services, and then automatically put in policy-based workflows that would continue to remediate the services deployed within the Azure environment.
We do certify our platform with the Azure certification programs. We are certified in the marketplace in terms of connecting to the marketplace and their APIs. We look at deeper aspects of the product and read up on technical support about the Azure console front end.
Overall, I would recommend it to small and medium businesses. I wouldn't recommend it to large enterprises due to the lack of automation.
I do quite like the product and would rate it seven out of ten.