Azure Monitor Review

Requires out of the box monitoring, real-time monitoring, and better network mapping

What is our primary use case?

We primarily use the solution as a Server monitoring service.

What is most valuable?

The solution can be scaled.

The solution is quite stable.

What needs improvement?

Overall, we're not too enthusiastic about the solution.

The solution is administration heavy, and very cumbersome. Using it is a lot of work on the admin side. It doesn't do things out of the box the way other products do. 

The new  data ingest pricing model is wrong. They should scrap that all together. It should be a flat rate per year. As of right now, it fluctuates month to month, so it's hard to really know how much you will be charged.

The solution needs a lot of work. It needs out of the box monitoring, real-time monitoring, and better network mapping.  There are many features that are lacking.

The process of implementation needs to be easier. 

The problem is the solution only does Azure. It can't monitor any other SAAS products. That's a very limiting design flaw.

For how long have I used the solution?

We've been dealing with the solution for three years at this point.

What do I think about the stability of the solution?

The stability is okay. I just think it doesn't have the same agility as its competitors like ExtraHop, New Relic, or Dynatrace. 

It's nowhere near as good as those products.

What do I think about the scalability of the solution?

The scalability of the solution is pretty good. A company has the capabilities of expanding if they need to.

How are customer service and technical support?

I personally have never contacted technical support. However, we haven't had any issues. We haven't really used the solution in any great detail and therefore haven't run into many issues simply due to it being complicated to administer its features. 

Which solution did I use previously and why did I switch?

The solution is currently replacing SCOM, and SCOM is a very admin heavy product. Azure Monitor seems to require a lot of admin as well.

Neither are out-of-the-box solutions. Both require a lot of work.

How was the initial setup?

I didn't participate in implementing the solution, so I can't personally evaluate how the process went. I'm not sure if it's complex or straightforward. However, one of my technicians handles the process, and it's my understanding that it's very complicated to set up.

What about the implementation team?

In House

What was our ROI?

None, it cost more to run than any benefits gained

What's my experience with pricing, setup cost, and licensing?

Due to the fact that the pricing has changed to a date ingest model, it can get very expensive. The costing can fluctuate quite a bit month to month.  There isn't a way to really say this costs so many dollars a month.

Which other solutions did I evaluate?

No unfortunately as this product came with our bulk licensing agreement.

What other advice do I have?

We're just a Microsoft customer. We don't have any special relationship with the company.

We use a mixture of hybrid, public, and private cloud in terms of deployment models.

The product is not as good as a lot of market-leading products.

We haven't used the solution a great deal yet. We've only just scratched the surface. because we don't have the time to spend on it.

I'd rate the solution four our of ten.

I wouldn't recommend the solution at all. I would direct other companies to go to either ExtraHop or New Relic. I would go to Dynatrace as well if I had the choice. 

Microsoft Azure Monitor would be one of the last things on my list to recommend to others.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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