Azure Security Center Review

Very good dashboard and quite stable but needs more granularity


What is most valuable?

The dashboard is very good. It gives our clients a lot of information and allows them to have a complete overview of the system. Everything is visible in one glance.

What needs improvement?

The solution is quite complex. A lot of the different policies that actually get applied don't pertain to every client. If you need to have something open for a client application to work, then you get dinged for having a port open or having an older version of TLS available. 

Even though the TLS is only allotted for a single application, single box, and everything else is completely up to date, it just gives us an inaccurate reporting of how secure the environment actually is.

The solution could use a bit more granularity.

For how long have I used the solution?

I believe we've been using the solution for one and a half to two years at this point.

What do I think about the stability of the solution?

I haven't had any real problems with the solution's stability. I'm trying to think of any complaints that anybody may have had. It's always worked whenever we needed it to. I'd describe it as reliable.

What do I think about the scalability of the solution?

The solution is actually easy to scale. You'd be surprised how many cloud solutions out there that aren't scalable. I don't even know why some are in the cloud. As far as this solution is concerned, I've taken it up to a higher medium-sized company. I've scaled as high as 4,500 users. I'm just not sure if it is infinitely scalable. I don't know if it would scale into the tens of thousands. 

In terms of increasing usage in the future, we'll use it as required. It all depends on the client for us. We're solely dependent on what they want and which solution they want to go with.

How are customer service and technical support?

It's like with any vendor, it's hit and miss. Sometimes you get the new person, sometimes you get the person that's been there for five years. You have to go in asking exactly what you want and use probing questions, and if you work with them enough, you learn what the right answer is. However, you ask those same questions, anyway, upfront. It gives you a baseline at least of where their technical expertise is. Just because they're on the help desk doesn't mean that they know what they're doing.

Which solution did I use previously and why did I switch?

We use Intune for a lot of the app security purposes with Office 365, and then once we actually get into the AD section, it's just that a lot of people are really getting Office Secure Scores right now.

How was the initial setup?

I've had both complex and straightforward implementations. Some of them can be extremely complex. It's all just tailored to what the client wants. I have other setups where everything is very basic ad easy and all the client wants is some basic reporting and a few easy policies. 

If you utilize everything, then it might take a while for deployment, and also the implementation could be extended. It's all very client-specific.

We're an MSP, so we have massive teams all over the place and I couldn't accurately say how many people it takes to maintain the solution. I know that, generally, you have one project manager and then you would have the main admin who was setting up the portal, but then you have other security personnel that goes in there and does the work on the different sections. It takes a couple of people, but I couldn't give you a hard number as to how many people a typical setup would need for maintenance.

What's my experience with pricing, setup cost, and licensing?

I don't have any idea what the cost of the solution is. That aspect of the product is handled by a separate department.

What other advice do I have?

We're a Microsoft partner.

The solution works for us, however, a client has its own needs and requirements. It's not a one-size-fits-all solution.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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