Azure Stack Review

Hard to manage and not user-friendly but relatively stable

What is our primary use case?

Not sure

How has it helped my organization?

move to cloud - improved by no need to maintain hardware

What is most valuable?

We've had a lot of issues with the solution as of late. We aren't very happy with it right now.

The stability is okay.

You can scale the solution if you need to.

What needs improvement?

We started to get issues in May of this year.  We didn't know that the one side of Azure was not fully migrated. There's two Azure on-premise solutions in our organization.

I needed to migrate everything that wasn't migrated over quickly. I needed someone who was knowledgable to assist to get it done. Therefore, I asked Windows and was looking into our budget.

We told them to go ahead and do it, and that we had two thus far, one for memory, one for CPU, and that's all. I only wanted two point areas. I wanted my Azure to point to only one, however, now it's set up to point to two point areas, which is not what we want.

The solution is not user friendly. I'd prefer to move over to AWS, which is much easier in this sense.

The product could improve its manageability.

For how long have I used the solution?

I've been using the solution for a while, however, we started having issues with the solution in May of 2020.

What do I think about the stability of the solution?

The stability is okay, however, there are a few glitches here and there. 

What do I think about the scalability of the solution?

The scalability is okay. However, AWS is easier to scale. With AWS, you don't have to update your CPU and RAM. Everything's done for you.

How are customer service and technical support?

In terms of technical support, it's very bad. We don't have a guy who is good at helping us, in our company, so we have to rely on the Shanghai team. The one person who supports us is in Shanghai.

We are relying on Shanghai technical support to help to create dashboards or whatever we need. Moving forward, we need a good technical guy in-house to help us. I cannot rely on Shanghai every time. 

Shanghai also seems to have two teams, however, I don't understand why. There's no direct number to the right people you have to reach, and the customer team we find to be quite bad. We're not overly satisfied with the level of service we've been provided so far.

How was the initial setup?

The initial setup wasn't as easy as AWS, which has a much simpler deployment.

We ran into issues in terms of migration. Not everything was fully migrated, originally, and that caused us a lot of problems. It's still not quite set up how I would like it to be.

Which other solutions did I evaluate?

I've looked into AWS, which is more user friendly, and is a solution I would prefer to move over to. Not only is it always easier for us too manage by another provision, it's a lot faster. Azure is slower. 

What other advice do I have?

Honestly, if I were to compare the two, I'd say that AWS is much better. It's so much easier to deal with and easier to understand. It's also easier to deploy and has a shorter learning curve overall. On top of that, AWS provides 20% of the traffic to the site. You don't need to update your processor for CPU and RAM. They do all of that for free. There's just way more up-sides to AWS than Azure, unfortunately.

Azure is just average. I'd rate it five out of ten. As an end-user, I find it far too difficult to manage, and it's not really worth the effort, especially when there are other solutions that make it so much easier.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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