What is our primary use case?
We implement it for customers. We have some customers in Mexico who need that kind of technology. We sell that technology to them. Some of our customers have experience working with previous versions of Barracuda; they ask us to implement that kind of device. We have certification with Barracuda, we have certification with some other brands.
What is most valuable?
Barracuda has a very simple interface, very good security, all the features of the best firewalls in the market, but with a very friendly interface.
Something that we've seen that Barracuda, and some other brands also, have. When you program the firewall to detect certain kinds of attacks, Barracuda can detect that kind of attack and automatically insulate, or remove, or encapsulate the very specific IP, if it's internal. And if it's external it just blocks any kind of communication with that specific IP. If you want, Barracuda will warn the security team. If you allow, or release, that IP, it will continue communication. If not, it will block it forever, or until you release it.
Internally, we'll remove it until you release also, but we allow the IT team to review what is happening with that particular piece of equipment, a computer, a laptop, a server, any kind of device into which a "back door" can be opened or through which they're trying to get some information. Barracuda can help with that. That is one of the most important features we've seen with Barracuda.
I cannot mention the name, due to the NDA that we have signed with a financial company, a financial entity. But we implemented Barracuda with them. Right now they are monitoring all the information that their employees are managing. If an employee tries to get or move a file that is not permitted to them - for example if he wants to copy it to a USB - he will not have the right to do that, because Barracuda manages who has the right to copy, and what you copy to a USB. The USB is encrypted with a specific code from Barracuda and will only be decrypted into any other laptop in the company if they allow it to see it.
Even in the network, a feature of Windows is to see how you are sharing files. Barracuda can help you to monitor how you are moving files.
When you are sending information to an external email address, Barracuda can warn you when you are trying to access a private or personal email, or trying to upload information; it's not allowing you to do that. That was the biggest feature that that financial entity admired in Barracuda, among others.
Easy integration with some other systems like LDAP or Active Directory to manage other permissions and the division of external access and internal access.
What needs improvement?
The problem we found was with the issue of configuration. Our engineers are working with some other brands, they have knowledge of other brands. With Barracuda it's a matter of translating the comments. So maybe one company calls something a "black box" and with Barracuda they call "black" "dark." So it's a matter of getting to know it.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We had only one issue. But after we did the analysis and we escalated the issue with the Barracuda service desk, the issue was shown to be coming from a failure in a RAM memory card in the Barracuda. That issue was detected by technical support. They sent a replacement, it solved the issue, and we continued working.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
When we buy the device for the customer, we buy the Enhanced Support, the extended support contract, 24/7 support. When we write in with issues we get very quick answers from technical support. The communication with their engineers is very fluid.
We had a couple of sessions at one point; the engineer working with us never put down the phone. When her work hours were supposed to end, we changed to another engineer, but not immediately. The first one didn't say goodbye immediately. She stayed behind for 30 minutes to explain and transfer the case to the other engineer and we completed the test with the other engineer. He detected the failure and created the RMA to change the problematic piece and that was it.
Which solution did I use previously and why did I switch?
We are not entirely switching to Barracuda. We want to, but we are not because before we started selling Barracuda we had invested in other brands and, obviously, in the accounting and in reality, we need to complete using them. But yes, we are thinking of moving to Barracuda after we have had it for three years. We want to show our customers that we are using the technology we are selling.
The firewall we are using in our company is Palo Alto, it's a very good firewall, a very robust firewall as well. But when we are doing the comparison with Barracuda we can see it's not the same. The biggest difference between the brands is pricing.
How was the initial setup?
This is something that I have never specifically asked my technical team. The simple answer is that they have told me there is no problem. It's very easy. We only need to know the names of the commented bits, because there are some comments where the names are changing.
Which other solutions did I evaluate?
We compared Barracuda with Cisco. We compared Barracuda, at that time, with Fortinet. When we did the comparison we felt Cisco was another great product. But the difference in this case, what made Barracuda the winner, was the price, at that time.
What other advice do I have?
We are an information technology service provider in telecommunications. We can supply any kind of device, for a datacenter, and contact centers, for our customers. We are using technology from Dell, HPE, Palo Alto, Barracuda, and some other brands to implement technology solutions for customers.
Our principal service is a managed service, information security services, or cyber security. We sell those services to different customers in Mexico. We are serving Central America and some other countries in Latin America.
I give Barracuda an eight out of 10 because they can still give more to the end-user. They still have things they can improve. They have very good features but I think they can improve some of those features and make it into a super service. Today, they are a good solution. It could be a super solution.
Regarding Barracuda, Google has been using that technology for a very long time. If a company like Google is using that technology...
Take the opportunity to get to know the device. You need to request a proof of concept, in the case that you are comparing it with another brand. That is the best way to show what Barracuda can do, completely. It's not the same as a simple server, or any other device.
If you only want to secure internet access, Barracuda will comply completely with all the features you require. But if you have public servers, and you are looking for more security options, etc., and don't want to spend a lot, Barracuda is what you are looking for. If you are a company that has no specific standard to follow, Barracuda is what you are looking for. It has very good hardware, it has very good software - or operating system - and they have very good features and good pricing. If you compare it with other brands, Barracuda is a very good solution.