Barracuda CloudGen Firewall Review

Stable, User-friendly, and comparably-priced


What is our primary use case?

Barracuda is our main firewall solution in our headquarters.

What is most valuable?

The interface is very user-friendly and it is quite easy to use.

What needs improvement?

Technical support could be more reliable and more professional.

I would like to see better support for switching between internet devices.

For how long have I used the solution?

I have been using Barracuda CloudGen Firewall for more than three years.

What do I think about the stability of the solution?

The stability is okay and we haven't had any issues.

How are customer service and technical support?

Technical support used to be at a very high level but it is now a bit less so. Regardless, the support is still quite efficient compared to other companies. It depends on who picks up the phone and who takes the task. There are times where the quality is poor and others where all of our questions are answered in a few minutes and it feels good.

This past November, we extended our support for an additional three years.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is comparable with similar products of similar quality.

What other advice do I have?

My advice for anybody who is implementing this solution is to first discuss the environment and task with the Barracuda engineers.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Barracuda CloudGen Firewall reviews from users
...who work at a Financial Services Firm
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