Barracuda Email Security Gateway Review

Good scalability, but inadequate reporting

What is our primary use case?

We always use the latest version. 

We use it as an email gateway. 

What needs improvement?

Barracuda has shown difficulty in providing us with the solutions we sought. We have found ourselves sending many emails to their outside domain. They have not demonstrated the reporting system we required when reports were sought. 

As the solution is cloud-based there is no need to install anything on-premises. Some of the settings we have configured on the cloud and done integration with our domain server. Once integrated with the system, all the mails pass solely through the gateway. What we see is that there are times when genuine mails are blocked and others when spam mail makes its way through. 

For how long have I used the solution?

We have been using Barracuda Email Security Gateway for the past year. 

What do I think about the scalability of the solution?

For the moment the solution is good. It is scalable. 

How are customer service and technical support?

Technical support is very quick, However, we have generally found them to lack the solution we need when we have contacted them. 

How was the initial setup?

As the solution is cloud-based there is no need to install it in each and every endpoint.

While installation was easy, it was not necessary to do for each and every session, as its parameters are solely within the email gateway. 

What about the implementation team?

The vendor assisted us with deployment. 

There is a five to six person supporting staff which helps us with deployment and maintenance. These consist of managers, administrators and engineers. 

What's my experience with pricing, setup cost, and licensing?

We paid for an annual license.

Which other solutions did I evaluate?

We did not evaluate other products before going with this solution. 

What other advice do I have?

The solution is deployed on cloud. 

There are 300 people making use of the solution in our organization.

All solutions have their pros and cons and there is no such thing as a perfect solution. We cannot customize the solution according to our needs and, consequently, its reporting capabilities are lacking. For this reason I rate Barracuda Email Security Gateway as a seven out of ten. 

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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