Barracuda Web Application Firewall Review

Good technical support and security features but needs better documentation

What is our primary use case?

We primarily use the solution to secure most data centers. We also use it for mobile apps for malicious automated attacks. 

What is most valuable?

The solution offers multiple security features. There are machine learning features and great URL encryption. It also offers multi-protocol support against DDoS attacks.

The API security they offer is quite good.

The technical support on offer is very good.

There's multiple application delivery which is impressive.

What needs improvement?

The deployment isn't very user-friendly.

There are a lot of up and coming competitors in the space, and there's always new technology coming out. The solution needs to make sure that it keeps up with what's going on in the industry to make sure they don't get left behind.

The documentation is lacking. It's not like what you'd get if you were using Juniper or Cisco. They need to expand on it and make it more useful.

For how long have I used the solution?

I've been using the solution for almost four and a half years.

What do I think about the stability of the solution?

The stability of the solution is good. It's pretty reliable. There aren't bugs or glitches. It doesn't crash or freeze. It's good.

What do I think about the scalability of the solution?

The scalability has been fine. It's been quite good for us. We don't have complaints in that regard.

How are customer service and technical support?

We've always been pretty happy with technical support. We find them helpful and knowledgable.

Which solution did I use previously and why did I switch?

I also work with Fortinet solutions and I find that sometimes they can be limiting and have their own set of difficulties.

How was the initial setup?

The initial setup is okay, however, it's not particularly user-friendly. I wouldn't describe it as complex. It's more difficult.

What about the implementation team?

We are system integrators. We can handle implementations.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. Unlike other competitors, you are able to negotiate a little bit, which can help drive down the cost to the company.

What other advice do I have?

We're a solution partner, an integrator. We have partnership-level agreements with the solution.

We have multiple deployment models. We use it on-premises as well as on the cloud using both Amazon Web Services and Azure.

Overall, I'd rate the solution seven out of ten. It would be hard for any product to rate a ten out of ten for me. However, to get a bit of a higher mark, it should offer better documentation and be more user-friendly, particularly where deployment is concerned. I'd still recommend Barracuda, though. It's pretty solid.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
**Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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