BeyondTrust Remote Support Review

Valuable feature: screen sharing.

What is most valuable?

Screen sharing and remote in ability.

How has it helped my organization?

Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally.

What needs improvement?

Mobile. Need more inroads into Apple devices.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

None. Between our expertise and the installation pro from Bomgar on the phone, we had no issue whatsoever.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

Customer Service:

10 out of 10. They have great participation, knowledge, ownership and communication.

Technical Support:

10 out of 10. Once again we have yet to stump them.

Which solution did I use previously and why did I switch?

How was the initial setup?

It was straightforward AND complex. We replaced a web based solution (LogMeIn) with a device based solution. The complex part was fitting it into our environment.

What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

They sales people are great. Don't be afraid of asking for a specific price - they will be open and honest.

Which other solutions did I evaluate?


  • LogMeIn
  • Remote USA
  • Webex
  • Screenshare
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More BeyondTrust Remote Support reviews from users
Add a Comment