BigFix Review

We use it for planning a lot of distributions.

What is most valuable?

The most valuable feature of this solution is real-time recording.

How has it helped my organization?

We use it for planning a lot of distributions and we get results immediately, so as to see when it's being deployed.

What needs improvement?

We would like to see enhancement of the web UI.

What do I think about the stability of the solution?

The stability is great.

What do I think about the scalability of the solution?

It scales well, this is a great product.

How are customer service and technical support?

We have used technical support, we went through all of that. They're wonderful and have been really helpful. We're good now because of them.

Which solution did I use previously and why did I switch?

We did a proof of concept, looked at the other competitors and after scaling all of them on a matrix, IBM ended up being the best option for us.

The most important criteria while selecting a vendor are the product's stability, relationship with the support team, salesperson and technicians.

How was the initial setup?

The setup was very complex. It was very bumpy and we had network issues. But, they worked with us and we are happy now.

What other advice do I have?

Talk to us, see what are your challenges and go for it!

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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